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Job Information
Job title

[3rd shift Developer Level] Senior Customer Service Engineer

Company Winter Wyman PSS
Wage between $0.00 - $0.00 Annually
Location United States, Massachusetts, Framingham
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 5/17/2006
Description
#72237 3rd shift - Senior Developer-level Technical Support Engineer - 3rd shift Sophisticated and complex data warehouse / data management product company seeking a particularly strong database customer engineer to be the first 3rd shift engineer in this 24/7 support environment. Troubleshoot, debug and resolve customer issues focusing on root cause analysis, prevention, and transfer of knowledge to customers and engineering. Work with customer and internal developers to identify and implement enhancements to the product and improve robustness and serviceability. Manage escalations and ensure timely and high quality resolution of all issues. Develop and implement strategies for providing proactive support resulting in fewer incidents. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Required: Extensive knowledge of SQL is required. Must have the ability and experience in reading core files, analyzing and rewriting queries, and database performance optimization. Demonstrated current technical competence with Unix and database technologies and strong knowledge of TCP/IP. Deep technical support experience, preferably some experience in development or sustaining engineering. Experience working with customers to resolve issues. 4-year degree. Demonstrated experience debugging Linux applications written in C++. Knowledge and experience debugging system level issues. Familiarity with user and kernel mode debuggers. If currently working with a Winter, Wyman consultant, please contact that consultant directly about this job. If not already working with Winter, Wyman consultant, please INCLUDE JOB #72237 in SUBJECT LINE and email your resume as Word attachment directly to: rminton@winterwyman.com - Thank you. The Winter, Wyman Companies, a leading staffing firm for more than 30 years, is one of the largest and most recognized organizations in the New England staffing industry. Winter, Wyman specializes in permanent, contract and contract-to-perm staffing in Accounting & Finance, Investments & Financial Services, Human Resources, Information and Software Technology including Quality Assurance and Information Design & Delivery, as well as Technology Sales & Marketing, and Customer Support and Materials. Winter, Wyman also serves the New York market in Accounting & Finance, and the Metro DC market in the placement of cleared individuals including the DoD, Intelligence and Federal markets
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Experience/Skills
Desired skills: .

Other desired skills:
[3rd shift Developer Level] Senior Customer Service Engineer
This job has expired.