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Job Information
Job title

#28274 Micro Systems Support Specialist - Atlanta

Company Custom Recruiting Solutions
Wage between $0.00 - $0.00 Hourly
Location United States, Georgia, Atlanta
Employment type 6-9 Month Contract
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 12/8/2004
Description
#28274 Micro Systems Support Specialist - Atlanta

Job Description:
The Help Desk Technician is responsible for providing first level problem determination and support to the agency?s user community. This includes interviewing the user while analyzing the user?s request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Information Technology standards.

The technician is also responsible for the education of users as to the solution of hardware/software problems by answering questions, interpreting operating instructions, and providing references. The technician is expected to cooperate with other personnel and workgroups, to practice on-going self-development and to demonstrate behaviors that are aligned with the agency?s vision and mission.

The technician must be able to clearly isolate and define problems, and resolve them when able or escalate them when unable to resolve. The technician must make quick, realistic, practical decisions in urgent situations; ask others for their opinions, suggestions, and ideas; use strong questioning skills; and correctly and innovatively apply expertise to solving technical problems.

Planning skills must be utilized to ensure work at a high level of energy on high priority items, monitoring important details rather than trivial ones, preparing for potential problems, and considering overall systems and how to improve them. Self-management skills must be used to ensure the technician remains calm and effective in high-pressure situations and with irate users, takes initiative, and continuously improves knowledge, skills, and attitude.

Preference will be given to applicants with four plus years of full-time experience in direct hands-on work with personal computer hardware and software installation and maintenance.

Required Skills: The technician must be able to independently provide technical support to computer users. This includes a comprehensive knowledge of both personal computer and Local Area Network hardware and software; possession and application of skills in oral communication, problem solving and decision making; and highly developed competencies in customer service and interpersonal skills.

Core Skills Include
* Working knowledge of Microsoft networks and Dialup Networking
* Experience installing and configuring MS Office, Lotus Notes R5 and 6, FileMaker Pro
* Background installing, configuring and troubleshooting Microsoft Windows operating systems,
* Knowledge of Ghost imaging processes
* Hardware experience including Dell computers, Apple Computers, Apple operating systems and Hewlett Packard printers is required.
* This position requires the ability to lift/move/carry personal computers and peripherals and to bend, crawl, and reach in order to install equipment.

Minimum Years of experience needed for required skills: 4

Preferred Skills:
* Experience working in an environment directly related to the position
* Ability to tactfully relate to and communicate with persons with different levels of technical knowledge
* Ability to quickly learn and apply new technical information related to job
* Experience with HEAT Call Logging is also beneficial.

Background Checks Required:
SSN Verification
Criminal
Motor Vehicledf-tc

Experience/Skills
See Above

Other desired skills:
#28274 Micro Systems Support Specialist - Atlanta
This job has expired.