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Job title

$38-40K~ Seeking a customer service candidate with a technical/engineering background!

Company AppleOne
Wage between $0.00 - $0.00 Annually
Location United States, California, Fountain Valley
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/2/2009
Description
Growing manufacturing company in Fountain Valley is looking for someone for their engineering/service team who can answer technical level I calls. Someone with experience handling a larger volume of calls and is technically oriented. It is an entry level position within their engineering team. Fantastic benefits offered (100% company paid) and casual work environment.

Looking for someone to assist their service technicians that are in the field. Engineering/tech support background is a must! Tech support/customer service, will be talking mainly with plumbers, (they are the ones that are installing the products), 95% of the position is on the phone, 5% is email. Related degree preferred but not required.

Plans and coordinates activities concerned with conducting the trainings programs, installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties. This position is also responsible for the sales and customer service of the Companys products. Work involves contacting and following up with customers on answering questions and solving problem by using the telephone, e-mail, and fax. Work includes answering customers questions, solving problems, entering and maintaining customer data on company databases, and providing sales literature and samples.

TECHNICAL SERVICES
Provides troubleshooting of product over the phone to users at remote sites using product diagnostic equipment; Works with installers including plumbers and consumers to diagnose problems with installation; May check with gas company on gas pressure.
May need to arrange service visits if troubleshooting cannot be completed over the phone.
Provides on-site technical assistance to help troubleshoot and repair equipment as required.
May be required to assist with installation of new or modified equipment at customer's facility to ensure full functionality according to specifications.
Fields questions via phone, fax and email on products.
Coordinates problem resolution to expedite repairs.
Maintains records of performance reports.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Responsible to manage the after service products.

TECHNICAL & PRODUCTS SUPPORT
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including internal staff, vendors and customers.
Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
Creates product documentation to assist users.
Develops Installation Manuals, Application Sheet, Specification Sheet, and Technical Training Materials for internal staff, vendors and customers.

RESEARCH & DEVELOPMENT
Tests and determines the performance of newly introduced products.
Tests and approves after-market accessories.
Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
Tests returned units and submit reports to Technical Supervisor.
Responsible to maintain the test area.
Provides general technical assistance for the companys new products planning as needed.

CUSTOMER SERVICE
Communicates with customers by phone and email. Prepares and sends brochures and literatures to prospective customers and trade show leads.df-tc

Experience/Skills

 
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