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Job Information
Job title

27108 - Indus Support Engineer

Company BearingPoint
Wage Not specified
Location United States, Colorado, Denver
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/26/2005
Description
Description

This individual will serve as the support specialist for the Indus Service Suite within an outsourced environment for a large telecommunications provider. This role will serve as system administrator and subject matter expert for the Indus Service Suite. Responsibilities:
· Candidate will be required to technically support and functionally represent the Indus Service Suite for all support and new development initiatives.
· Candidate will be the primary support resource and point of contact for all Indus Service Suite issues generated through the Hawaiian Telcom help desk that is managed by BearingPoint.
· Candidate will be required to resolve issues with Indus software configuration/implementation or escalate to Indus systems vendor. Candidate will be responsible for managing vendor issues through to resolution.
· Candidate will be required to resolve issues related to Indus Service Suite systems data through direct interaction with the Indus systems database. Complex database issues will be addressed by a certified BearingPoint DBA, but candidate will be responsible for managing DBA issues through resolution.
· Candidate will be required to resolve issues related to custom modifications to Indus systems including any augmented functionality and customized reports.
· Candidate will be required to manage the performance of the system and feedback from the Hawaiian Telcom users and recommend changes to the configuration to reduce generated issues and improve customer satisfaction.
· Candidate will be required to interface with users to gather requests for upgrades in functionality and reporting capabilities. Candidate will need to analyze requests, provide options for solutions, work with users to prioritize and document associated proposals for BearingPoint and Hawaiian Telcom IT review.

Requirements:
· Experience with Indus Service Suite
· A Strong understanding of the telecommunications industry
· An intermediate proficiency of database administration
· IT helpdesk experience
· Strong working knowledge of Windows based systemsdf-tc

Experience/Skills
See Above

Other desired skills:
27108 - Indus Support Engineer
This job has expired.