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Job Information
Job title

5238 Technical Support - Intermediate

Company The Bartech Group
Wage Not specified
Location United States, Michigan, Dundee
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 11/7/2006
Description
Technical Support - Intermediate
Location: Dundee, Michigan
Duration: 12 month contract ? no definitive ending

Required Skills
? EXPERIENCE PRESENTING AND FACILITATING MEETINGS - MUST BE ABLE TO COMMUNICATE EFFECTIVELY TO ALL LEVELS/GROUPS
? EXPERIENCE PROVIDING SYSTEM DOCUMENTATIONS (PROCEDURES/TROUBLESHOOT GUIDES)
? EXPERIENCE IN PLANNING/COORDINATING/SETTING TIMELINES TO ENSURE PROJECT ASSIGNED IS ON TARGET
? PC SUPPORT EXPERIENCE (HARDWARE/SOFTWARE/WINDOWS XP/MICROSOFT OFFICE/ACTIVE DIRECTORY/LOTUS NOTES/ETC.)
? EXPERIENCE TROUBLESHOOTING NETWORKS
? PLANT FLOOR SYSTEM/APPLICATION EXPRIENCE (SOME PLC BACKGROUND)

Optional Skills (Skills desired for position)
STRONG BACKGROUND WORKING IN TEAM ENVIRONMENT (IE LAUNCH TEAM)
EXPERIENCE WITH CREATING WEB PAGES
EXPERIENCE WITH CREATING LOTUS NOTES DATABASES (BASIC DESIGN)

Minimum Education
Bachelor Degree

Minimum Experience
5 years in IT Support

Assignment Details
Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution. Performs advance root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues. Escalate problems to next level support professionals when necessary. Typically responsible for acting on existing trouble tickets established in the tracking system. Work with user community to remotely solve moderately complex tickets. Candidate must be familiar with a variety of the fields concept, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Perform a variety of tasks. A certain degree of creativity and latitude is required. Works under general supervision; typically reports to a site supervisor/manager.

Position requires Shift & Work day rotation (1st and 2nd shift, Monday - Saturday).


You may apply directly through our website at OR by submitting a MS Word resume **PLEASE REFERENCE JOB 78176**df-tc

Experience/Skills
See above

Other desired skills:
5238 Technical Support - Intermediate
This job has expired.