ANSS - Remedy Application Analyst

Description
 
Organization : ANSS - Systems Integration & Technology

Location : San Antonio, TX
 
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
 
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR.  We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
 
The Remedy Application Analyst is responsible for the hands-on ITSM (preferably v 7.0) implementation, configuration, customization, integtation, custom development and potential remote support of implemented systems.
 
Specific responsibilities may also include:

• Remedy application maintenance functions. 
• Work directly with users and other IS groups as required. 
• Analyze customer requirements and provide solutions utilizing a full-lifecycle methodology.
• Be a liaison in gathering and understanding requirements.
• Create technical specification documents for new functionality and ensure that new solutions integrate seamlessly with existing technologies in compliance with IS Standards & Strategy. 
• Ability to meet travel requirements as required
 
 
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development.You will work with your manager to determine what skills you need and how to build them.
 

Please submit resume online at https://accenture.taleo.net/servlets/CareerSection?art_ip_action=FlowDispatcher&flowTypeNo=13&pageSeq=2&reqNo=201247&art_servlet_language=en&selected_language=en&csNo=10003#topOfCsPage

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
 
These roles require US citizenship due to Client Clearance requirements.
 
Accenture is an Equal Opportunity Employer

Qualifications

 
 
Basic Qualifications:
 
•  Minimum 1 year experience in BMC Remedy installation and configuration
 
Preferred Qualifications:
 
• Understanding of the BMC Remedy Components (i.e. Workflow, Forms, Escalations, etc.)
• Working knowledge of Remedy Action Request System.
• Experience using the Remedy Administrator tool.
• Should have installed one module of BMC Remedy out-of-box solution (Help Desk, Service Desk, Incident Management, Problem Management, Change ManagementAsset Management, or Service Level Management) or similar custom tool built on ARS.
• Basic understanding of ITIL process is desirable.
• ITSM v7 experience is prized, but v6 and v5 experience is acceptable