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Job Information
Job title

Account/Program Manager

Company ACSG
Wage Not specified
Location United States, Alaska, Anchorage
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 2/10/2007
Description
Manages the overall relationship between ACS and the State Customer organization, with primary responsibility for the contract in ACS' organization
Acts as chief liaison between ACS and the State Customer organization. Oversees the existing system takeover, implementing an entire fiscal agent account services operation, and overseeing team that designs, develops, and implements a new MMIS.
Directs the fiscal intermediary staff during all phases of the contract
Obtains the personnel resources required to deliver all contractual obligations
Emphasizes the importance of all levels of the organization operating as a quality-driven unit and of responding to customer requests in a courteous, timely, and informative manner
Develops and maintains a contingency plan for adequate backup and recovery for vital operations
Ensures that all contractual requirements are met and that all deliverables are completed on schedule
Coordinates the activities of the management team and serves as the point of contact for both ACS and the State Customer organization.
Keeps track of federal and State Medicaid policy, working with the State to define how such changes will affect or can be incorporated into Takeover and/or New MMIS and fiscal agent operations
Ensures that project objectives are met and sufficient resources are available in accordance with published schedules and contractual commitments
Oversees the development of a project-wide comprehensive quality management plan and monitors the execution of the plan to ensure all managers and staff are meeting the objectives of the plan
Meets with management personnel regularly to ensure they maintain dedication to client service
Champions the Project Quality Assurance Program in fulfilling all day to day job responsibilities
Champions the Project Management Methodology to ensure efficient on time delivery and high quality results
Champions understanding of the goals and objectives of the State Medicaid Program while working within area of responsibility to ensure successdf-tc

Experience/Skills
See Above

Other desired skills:
Account Manager
This job has expired.