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Job Information
Job title

Application Consultant - Enterprise

Company Kronos
Wage Not specified
Location United States, Pennsylvania, Philadelphia
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 4/28/2005
Description
About the Company

Kronos Incorporated is the most trusted name in workforce management. Kronos helps organizations staff, develop, deploy, track, and reward their workforce, resulting in reduced costs, increased productivity, better decision-making, improved employee satisfaction, and alignment with organizational objectives. More than 20 million people use a Kronos solution every day. Kronos offers solutions to a diverse array of industries including education, government, healthcare, hospitality, manufacturing, and retail. Leading publications including Business 2.0, BusinessWeek, and Forbes have recognized Kronos for its financial strength and superior product offerings. Kronos is a publicly owned company (NASDAQ: KRON) and was founded in 1977.

Position Summary:

The Application Consultant is responsible for implementing proprietary Kronos software and hardware solutions into customer?s environment.

This position will be the focal point for all communications with the assigned Kronos Project Manager, on their assigned accounts. The Application Consultant will utilize the defined implementation process and will efficiently manage the customer and internal Kronos resources to meet the established milestones, ensuring targeted completion dates are achieved. Typically this position works in fairly complex technology environments requiring a multi-product solution (Time & Attendance and Payroll, for example), as well as product integration, and/or custom solutions. The position requires experience with Kronos or competitive products, providing some domain expertise.

Principal Responsibilities:


Work in a team environment at customer?s sites to implement, enhance and support products/services that Kronos sells to its customers

Work closely with the Kronos Project Managers to complete tasks delegated by the Project Managers in support of system implementations, though may operate independently given the service provided.

Account for all project time, reflected in the Kronos PSA.

Conduct the following customer/site related tasks:

*Implement data collection devices
*Implement software in multi-vendor environments
*Perform business process analysis
*Perform business rule analysis

Conduct workshops and present findings as necessary in support of the
business and rules analysis

Configure software applications

Conduct application orientation for customers

Analyze enhanced requirements and creating process documentation, diagrams and feature specifications

Understand and configuring software interfacing products

Consult customers on system configuration, industry specific features and system processes and procedures

Troubleshoot and resolve complex customer environment problems

Expand their knowledge of Kronos? product line through self-study, attend classes and/or participating in Web Virtual Training.

Spend time, weekly, reviewing the PlanetKronos Web Site to use the tools available to enhance their knowledge of products, research questions, and keep abreast of company developments (technical and non-technical)

Communicate with customers in a timely, professional manor and will escalate issues to the Project Manager as necessary.

Escalate Product Issues when all avenues of resolution are exhausted

Escalate ?gates? to success, as necessary ? personnel, scope changes, billings, etc.

Portray a positive, proactive and professional work ethic to the customer and the people he or she interacts with on a daily basis. Creating and maintaining Customer Satisfaction and referenceability of customers is a primary goal for the position.

Enhance the effectiveness of the position by instilling into the work environment efficiencies and tools that can be used by Kronos to better Sell and Service our customers.

Provide mentorship to other Application Consultants.

Key measurements for success will include, but not be limited, to the following:

*Implement complex system solutions to completion
*Complete tasks within budget hours
*Achieve Customer Satisfaction goals
*Develop and maintain Customer references
*Achieve billable utilization targets

Ensure the effective transition of the customer to Global Support


Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.


*Minimum 5 years experience implementing or supporting Kronos

Experience/Skills
See Above

Other desired skills:
Application Consultant - Enterprise
This job has expired.