Application Developer - NEEDED NOW! - 68404.749738

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Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change, and CDI can help!

We have an immediate need for an Application Developer.

JOB DESCRIPTION:
We are seeking a contract candidate to join the team responsible for the company's contact center CTI, IVR and telephony platforms.
The selected candidate will participate in both technology-sponsored and business-sponsored project efforts such as upgrades, design cycles and deployments.
The ideal candidate should have a very solid background in call center technology, especially focused on either the Genesys CTI platform or next-generation VoiceXML IVR technology (or preferably both).
Experience with Cisco IPT, IPCC/UCCE and ICM is also a plus.
This resource may act as a liaison and advisor to our business partners, as related to contact center design.
The candidate will also be required to author standard project documentation such as FSD, design and implementation documents, etc.
This individual should be a strong self-starter and possess the ability to create and execute a detailed plan based on requirements and high-level direction.

Possible duties may include:
Work closely with business partners to document very detailed technical requirements based on business needs, and create corresponding technical design documents.
Perform and coordinate sizings for new work requests
Create, update and/or coordinate project documentation such as FSD, design and architecture diagrams, change requests, product evaluations
Prepare and present Powerpoint presentations to business partners
Coordinate multiple small to medium sized technical activities, focusing on achieving all deliverables on time and within budget
Coordinate with other technology teams to ensure a smooth implementation
Develop/design/update/support Genesys strategies and infrastructure for a multi-tenant Genesys environment (Candidates without this minimum skill set will not be considered):
Contact center background
Experience with either Genesys CTI and/or VXML-based IVR (Voice Genie strongly preferred)
Very strong documentation skills and focus

Specific requirements include:
Experience in a Genesys CTI environment including STRONG network and premise based routing logic design and debug skills
Experience with VOIP and SIP technology.
Preference for candidates with Cisco IP Telephony experience.
Strong background in utilizing carrier based routing such as MCI Gateway Services or AT&T ICP services, as well as the ability to manipulate network plans to integrate into a CTI environment.
Understanding of basic networking concepts such as WAN infrastructure and protocols such as TCP, UDP, etc.
Experience with premise ACD/PBX integration (MAPD, Symposium, etc) and basic switch routing concepts, including an intermediate to advanced understanding of IVR and Telephony interfaces into CTI systems.
Power User experience with UNIX systems (AIX or Solaris preferred)
5 Years experience with Telecommunications and Contact Center Technology and Architecture, Call Center and CTI Technologies
Working knowledge of Microsofts desktop application suite, UNIX, Windows
Automatic Call Distributor ACD/PBX experience - Nortel, Avaya, and Aspect
CTI Certified Genesys Engineer 7.x or equivalent experience

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