Application Support Analyst

Application Support Analyst
NY NY
Full Time

Client is currently recruiting a dynamic individual to join our staff as an Application Support Analyst. The qualified individual will be responsible for managing software changes and releases and be responsible for implementation, provide application support functions and configuration management.

Responsibilities to include:

• Change management
  Schedule and track application changes and releases
  Risk assessment prior to implementation
  Document specific procedures for implementation, error checking and fallback
  Manage software and configuration changes on Test and Production environments
• Implementation management
  Make several daily modifications to support customers business and technical specifications
  Perform technical tests before changes are rolled out
  Design implementation strategy
• Configuration and implementation management
  Deploy software and configuration changes on all Test environments
  Perform implementation and integration of application software and hardware configuration changes
• Technical testing
  Create and execute test plans/scripts/cases based on technical and business requirements for trading applications and market operations support tools
  Perform unit, acceptance, performance, capacity, regression and system failover testing on Back End components using manual and automated test procedures
  Support scheduled weekend testing of Production level systems and applications
  Test OS and layered product upgrades/patches
• Application support
  Provide application and system support for several internal departments including Computer Operations, QA, Product Management and Member Services
  Provide application and environment administration of a complex trading systems
  Submit and track issues using Remedy to track and manage defects discovered during testing and application support
  Troubleshoot and diagnose systems problems; install and configure fixes for applications running on OpenVMS, Unix/Linux and Windows platforms
• Support team
  Troubleshoot trading issues by working with clients, vendors, and internal units including the QA, operations and market control teams
  Analyze cause of production problems and develop methods for improvement
  Provide Level II support to IT Operations
• Customer service and vendor management
  Manage open trading systems issues with customers and vendors
  Emergency release handling
• Research and selection of products to fulfil project requirements

• Execute/document disaster recovery tests/results
• Execute/document technical tests cases/results
• Design/implement automation initiatives
• Execute capacity/performance testing
• Execute change procedures
• Provide Level II technical support to IT Operations

Required Experience
Experience Required/Results Expected:

• Bachelors degree
• Scripting experience
• Application support
• Knowledge of basic network administration
• Technical testing
• Project management process experience
• General understanding of capacity and performance management
• Change management and configuration management experience
• Technical testing and Back End applications
• Customer service