Application Support/Production Support

POSITION RESPONSIBILITIES:

1. Provides application support; installs, configures, upgrades, troubleshoots, monitors, and maintains software. May also install and upgrade software.
2. Maintains, supports, troubleshoots, resolves, and repairs issues independently or with minimal assistance. Able to work with senior staff to identify scope of issues and recommend best practices to prevent further occurrences.
3. Ensure that all Ecommerce applications are adequately monitored. Works with the monitoring team as needed
4. Works proactively in troubleshooting and providing solutions to unresolved problems; collaborates and documents fully in trouble-ticket system;
5. Evaluates and recommends changes to support procedures as part of an ongoing improvement effort; recommends enhancements to increase productivity
6. Participate in testing of new applications; provide appropriate feedback to assist witfh quality assurance and supportability
7. Work with internal customers to gather application release requirements, understand project goals, and define support roles & responsibilities
8. Participate in 24x7 on-call rotation
9. Ensure documentation of supported systems is current.

QUALIFICATIONS:

1. 8+ years of technical support for enterprise Web applications and/or application development.
2. Minimum of two years supporting distributed server environments
3. Able to make decisions under conditions of uncertainty, sometimes with incomplete information, that produces effective end results
4. Excellent verbal and written communication skills
5. Knowledge of .NET and Java
6. MS SQL query, Oracle, and support knowledge
7. Experience with troubleshooting/developing applications on the Microsoft Windows platform (IIS)
8. Experience with troubleshooting/developing applications on JBoss, Apache, or RedHat Linux.
9. Demonstrated experience with distributed server environments