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Job title

Application Support Specialist

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Carrollton
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/19/2009
Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

Job Description:
This position requires an individual with an understanding of area of specialization; resolves a wide range of issues in creative ways; provides onsite support for off the shelf and custom developed client applications and must possess a wide range of skills including the ability to effectively communicate and coordinate with end users, vendors, and technical staff.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Normally receives little instruction on day-to-day work, general instructions on new assignments.
The person selected for this position will exhibit personality traits that will blend with and benefit our organization.
Functional Description:
  • Plan, design, develop and tests software systems or applications for software enhancements and new products.
  • Install software, perform upgrades, develop test plans and coordinate testing with users
  • Create queries and reports over relational databases (Oracle, SQL Server & AS/400 – DB2) and flat file systems using Microsoft Access, Microsoft Excel and Crystal Reports.
  • Analyzes, programs, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs.
  • Analyzes relationships between database platforms to define and map interfaces.
  • Write Business Requirements, Functional Design and Technical Specifications for system interfaces, queries and reports
  • Develop custom reports using MS Access & Crystal Reports over AS400, Oracle and SQL Server databases
  • Write Root Cause Analysis (RCA) documents
  • Define and maintain DTS packages and SQL Agent jobs in SQL Enterprise Manager for internet and intranet processes
  • Plans and directs studies of potential electronic data processing applications.
  • Develops and installs programs to support general business applications running on PCs.
  • Write user and technical documentation
  • May make hardware or software purchasing recommendations
  • All other duties as assigned
    Database Skills
  • Database backup and recovery (Oracle, SQL Server)
  • Tablespace monitoring
  • Adding table extents and enlarging tablespaces
  • Reorganizing tables and tablespaces
  • Database export and impo
  • Database tuning
  • Database administration
  • Upgrading Database software
    Education and Typical Years Experience
    BS in Computer Science or Minimum of 5 years related experience.
    Special Requirements
    Ability to translate technical information to non-technical system users
    Ability to communicate clearly and concisely with all levels of the enterprise including senior-level management, business users, developers and technical staff through written and verbal communications
    Ability to balance multiple priorities simultaneously
    Troubleshooting, problem solving and organizational skills
    Ability to take after hours on call Ability to troubleshoot and fix issues in C#, ASP, ASP.NET
    Ability to write queries, troubleshoot and fix code in SQL, PL/SQL on SQL Server 2005 and Oracle 10g
    N-Tier architecture
    Object Oriented Programming
    Database Administration Knowledge of SQL Server and Oracle
    Crystal Reports
    MS Access 2
    Familiar with TOAD Database Analysis Utility
    Familiar with TOAD oracle utility
    Applications Supported (familiarity preferred, not required)
    Oracle WAM
    AS400
    Naviline
    VSI RecTrac
    VSI WebTrac
    Tyler Tech Incode
    ZetaFax
    RTA
    Fleetwatch
    Sweet Ambulance Billing

    All other duties as assigned.
    ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

    Experience/Skills
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