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Job Information
Job title

Applications Engineer, Cypress CA - Administrative IT in Cypress California

Company Trasys
Wage between $0.00 - $0.00 Annually
Location United States, California, Cypress
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 5/17/2008
Description
GENERAL JOB FUNCTION:


TRASYS, Inc. is currently seeking an Advanced Applications Engineer for a Direct Hire position with a Cypress, CA client that provides PLM Software Solutions




DUTIES & RESPONSIBILITIES:


·


Assist customers in the use of PLM software; interfacing with management to escalate key customer issues; developing technical articles (technical writing) for publications/newsletters, and customer self-help tools; assist in testing and verification of software fixes during the development cycle.


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Answer 800 number calls from clients and provide solutions for their problems.


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Under general direction, analyze clients problem and provide a solution or a workaround in a timely manner the meets the customers needs.


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Duplicate client problems, provide explicit problem examples to development, and write detailed problem and enhancement reports.


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Actively participate in GTAC department duties including: product testing; incident report, problem report, and enhancement request maintenance; GTAC Quarterly and Symptom/Solution article creation, and staff meeting discussions




MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:


·


Qualified candidates should have a strong background / interest in Data Management, some experience in Mechanical Engineering / Mechanical Design, customer support and call tracking systems would be a plus.


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A minimum of two to three years, general PDM experience.


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A strong working knowledge of Microsoft products, Office, SQL and or Oracle is preferred.


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This position requires analytical, writing, and communication skills, as well as a thorough knowledge of computer systems, knowledge of networking, databases, and data management


KEYWORDS:

Product Data Management (PDM), Call Tracking, Mechanical Engineer, Mechanical Design, SQL, Oracle, Technical Writing, Testing


ABOUT TRASYS:

TRASYS is where your career opportunities become our client's technical solutions. Through our experience and expertise in the IT field, we match your goals with the needs of our clients to achieve optimal results for everyone. We've been implementing IT staffing solutions and services throughout North America since our inception in 1998.df-tc

Experience/Skills


Other desired skills:
Applications Engineer, Cypress CA - Administrative IT in Cypress California
This job has expired.