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Job title

Associate Technician

Company Synergy Network Solutions, Inc
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Southlake
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/16/2009
Description
Local Candidates Only! US Citizen or Green Card Holders Only!

Minimum of Associates Degree Required!

Req'd to understand architecture of wireless voice/data ntwks; troubleshoot/resolve service impairments in roaming, transport svcs, ntwk hardware & software faults, translations, and voice/data ntwk elements. Correlating customer complaints with ntwk element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources; providing accurate and timely documentation of actions. Also: identifying efficiencies to reduce cycle time in resolving customer troubles; Interfacing with vendors to ensure that defects in software or hardware are corrected at the point of manufacture; training and development of jr techs; act as project lead for NRB in testing/support of new products. Work with little/no supervision. Min Assoc s deg, 2 year tech deg, equiv special electronics training, or equiv work exp req'd. Equiv military exp a +. Min 1-2 year s exp in wireless voice/data ntwks req'd. Knowledge of data ntwk elements and protocols including; TCP/IP, MPLS, OSI, Frame relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols. Reporting, access and troubleshooting tools (Remedy trouble ticketing, Xpercom, Agilent and SANE). Lucent, Nortel, Compaq HLRs, and Motorola databases. Proficiency in analyzing and interpreting complex voice/data platform messages. Knowledge of call and digit-by-digit routing translations and dialing plans. Troubleshooting skills req'd to analyze complex call processing routing issues. Communications/interpersonal skills. Ability to gather and analyze info. PC skills and software knowledge including: Windows, Word/Excel req'd. UNIX, Tipdunix, and apxrcv a +. Ability to handle multiple priorities simultaneously. Ability to follow established guidelines. Organizational skills. Ability to work in a high-pressure, changing environment. Ability to work flexible hrs including evenings, nights and weekends and support on-call duties req'd. Routing Protocols to include OSPF & BGdf-tc

Experience/Skills
See Above
 
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