Avaya ACD Designer-Administrator

Avaya ACD Designer-Administrator - Nashville, TN

Can you innovate and create solutions that exceed customer expectations?
Do you have an analytical approach towards problem solving?

If answers to above question are yes, then please read further.

Position Overview:
This project in voice portal, is a build of a completely new solution within both clients PBX and ICM.

Responsibilities:
Meetings, building vectors, recording and uploading announcements, assigning VDNs.
Providing Avaya ACD design and support for a specific project.
Designing, configuring, implementing and testing of vectors, VDNs, announcements, etc for a specific project.

Qualifications:
Avaya S87XX, Vectoring, ACD administration
Experience with TFN routing and administration
5 years experience with ACD administration and call routing.
Experience with multi-site configurations in system design, configuration and administration role within Fortune 1000 companies is preferred.
Experience with Cicso CTI
Experience with ICM
BS or BA in Engineering, Information Technology, Data Communications, Telecommunications, Computer Science, or equivalent is desired.

To discuss in detail please call Mike Benson on or e-mail your updated resume with two professional references to (see below) . To view other Hamilton-Ryker positions please visit