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Job Information
Job title

Business Consultant - TAMPA

Company Humana
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Tampa
Employment type Full Time
Education Bachelor
Year Experience 1 - 2 Years of Practical Experience
Travel About 25%
Published on 6/23/2008
Description
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Service Operations Business Consultant
Assignment: Business Improvement
Location:

Are you a fit?
Are you an analytical thinker and a self-starter? Would you enjoy using your business knowledge to help analyze and improve existing processes and procedures?

Assignment Capsule
As a consultant for business improvement you will: lead and educate associates to help optimize service and operational metrics, evaluating existing issue resolution processes, applications and tools, and collaborating with multiple departments to continuously strive for excellence.

  • Partner with operations, subject matter experts, training, workforce management and call quality teams to develop and deploy continuous improvement initiatives across service centers
  • Evaluate and ensure the adequate performance of key associates in the Finance, Information Systems and Custom Contracts departments
  • Initiate and facilitate meetings with sales managers and client representatives to identify and document pertinent group trends
  • Cultivate relationships with the client, sales office personnel, agents, brokers and consultants throughout the implementation process


Key Competencies
  • Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
  • Leveraging Technology: You are technological savvy and know how to appropriately share and use your knowledge to improve business results.
  • Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
  • Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.


Role Essentials
  • Associate's or Bachelor's Degree in Business, Finance or a related field
  • Prior longevity in a claims processing and/or billing and enrollment environment
  • Comprehensive knowledge of grievance and appeals processes, compliance and regulatory issues and customer service standards
  • Proficiency with Microsoft Office, the Claims Administration System and the Inquiry Control System


Role Desirables
  • Master's Degree in Business Administration or a related field
  • Prior experience with group implementation and/or project management experience
  • Prior demonstrated supervisory experience
  • Six Sigma certification


Reporting Relationships
  • You will report to a department manager. This area is under the leadership of the SVP & Chief Operating Officer.


Additional Informationdf-tc

Experience/Skills
See Above

Other desired skills:
Business Consultant - TAMPA
This job has expired.