OVERVIEW:
The Business Objects Enterprise (BOE)/Crystal Reports administrator will be responsible for architecture, and application support of an extreme availability, high-performance IBM AIX based BOE/Crystal Reports infrastructure for the GTS Reporting Shared Technology Environment.
HIGH LEVEL SUMMARY: As a Technical Specialist, the candidate will be responsible for managing, capacity analysis, BOE/Crystal Reports environment installation and setup in a 24/7 environment. Supported systems include e-commerce, accounting, customer service, warehouse management, and/or decision support.
Primary Responsibilities:
* Management of open BOE/Crystal Reports support tickets.
* Tracking of Critical BOE & Crystal Reports patches.
* Developer and other support personnel training.
* Architecture help with Software implementation.
* Troubleshooting expertise.
* Capacity and Stability reporting and design specific to BOE/Crystal Reports Servers and services.
Secondary Responsibilities:
* Capacity planning and projections for a large/high capacity reporting environment.
* Participate in performance analysis and tuning projects of the reporting infrastructure with the associated applications.
* Mentoring junior staff and providing technical leadership to large-scale projects.
* Lead initiative to develop scripts and other programs for system monitoring and maintenance.
CANDIDATE QUALIFICATIONS
Technical Competencies:
* Good working knowledge of BOE version XI 3.1/Crystal Reports suite of products (including CMS, Infoview, Report Viewer, RAS, FRS, etc)
* UNIX System Administration (IBM AIX) experience in order to troubleshoot system problems.
* Complete understanding of backup and recovery operational processes and technologies.
Interpersonal & Leadership Competencies:
* Works well and respects other disciplines of the project teams.
* Ability to manage risk appropriately.
* Ability to thrive in a team-oriented, fast-paced environment.
* Excellent technical written and verbal communication skills.
Other Experience:
* 7+ years experience as BOE/Crystal Reports Systems administration of a BOE/Crystal Reports infrastructure.( Some development experience is good to have )
* Experience with IBM AIX is a must.
* Knowledge in alternate reporting engines (eg Actuate) is a plus.
* J2EE or Soap knowledge a plus
A Bachelor of Science or Arts in an engineering or computer science field preferable.