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Job title

Business Operations Specialist - NEEDED NOW!

Company CDI Corporation
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Charlotte
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description

Job Description:

Business Operations Specialist

Bachelors Degree
Years Experience 3-5 years

- Ensures timely and accurate readings and usage data including data for customers and data subscribers/customers
- Responds to and resolves complex customer requests, inquiries and complaints. Interfaces and coordinates with other groups/departments to resolve issues
- Provides quality customer service, while minimizing cost and increasing company earnings
- Resolve Work Queue meter reading and interval usage exceptions using the EDMS application
- Resolve Meter Data Log issues created through the Sync process
- Schedules/monitors/resolves issues for the Auto Bill process
- Run EDMS reports and review/resolve issues associated with the reports
- Maintains high availability and flexibility with work hours that includes extending hours to ensure all cycle billing activities are completed in a timely basis
- Works effectively as a team, self-directed and willing to step outside of normal assignments to assist others

Basic Qualifications:
- Excellent analytical and problem solving skills and ability to handle multiple tasks at the same time
- 2-3 years customer service experience including CMS or CBIS system and CMS or CBIS Data process or other comparable customer service areas
- Demonstrates excellent communication and interpersonal skills to effectively interact with all customers and employees
- Effectively exercises consistent good judgment in making difficult decisions which affect company revenue and customer satisfaction
- Ability to effectively research, investigates, evaluate and document routine and complex customer situations
- Excellent work habits, self motivated, displaying ability to work independently with minimal supervision. Demonstrates ability to effectively change job duties on short notice, with an optimistic approach (ie receive inbound or outbound calls to customers or cross-train on other job duties)
- Broad knowledge of Data and Account Maintenance job functions.
- Strong experience with databases
(CMS - Customer Mgmt Sys) (CBIS - Customer Billing Info Sys), (EDMS - Energy Data Mgmt Sys)

Experience:





Business Operations Specialist - NEEDED NOW!
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Experience/Skills
See Above
 
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