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Job Information
Job title

Business Systems Analyst

Company Professional Technical Resources
Wage between $0.00 - $0.00 Annually
Location United States, Washington, Seattle
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/4/2009
Description

No third party submittals
US citizen or permanent resident only.
Local canddidates preferred

Position Description:

This person will focus on business analysis and As-Is system and process analysis across the contact center systems.

Looking for resources who can work on multiple systems/applications, including Telco, IVR, CRM, reporting, and Intranet knowledgebase

Responsibilities:
  • Business analysis including requirements, business process documentation, and system As-Is documentation
  • Could assist in configuration if needed

Required Skills, Knowledge and Experience:

  • Business analysis including requirements gathering and documentation
  • Recent hands-on experience documenting ?as is? states, running requirements meetings, and documenting business requirements.
  • Process analysis including workflow diagrams
  • Proficient with Microsoft Word, Excel, PowerPoint, and Visio
  • CRM and Telecom experience would be a plus.
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Experience/Skills
See Above
 
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