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Job Information
Job title

Business Systems Consultant V - monitoring tools reports Exp. - urg

Company Technisource
Wage between $0.00 - $0.00 Annually
Location United States, California, San Francisco
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/22/2009
Description

Business Systems Consultant V

Pay: open

LOCATION : SF-CA

DURATION : 12 MONTHSRole is not truly a Business Analyst. This is more about reporting on Service Level issues with a particular application (what they call a "Product"). Need a blend of someone technical enough to run and understand reports (monitoring tools reports, MS Office) but who has a good analytical and business understanding. Description:

Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes. Recommends and initiates systems testing. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Provides direction and guidance to less experienced staff.The Product Service Manger (PSM) works with respective business proponents and third party vendor contacts in the execution of established service level agreements and established escalation procedures to ensure 7x24 availability to online customers. Furthermore, the PSM facilitates problem resolution discussions as negative trends or system performance degradation develops. The PSM will engage technical resources including Production Support Group system engineers, development resources, appropriate Middleware groups, and Technology Information Group resources to resolve online and batch-related issues.



Roles & Responsibilities

1. Manage the availability of products Track outages focusing on isolation of the root cause Facilitate outage calls to expedite and drive resolution Attend Issue Analysis meeting to ensure that system outages are properly addressed and actual customer impact is identified and reported Follow-up on action items resulting from the Issue Analysis Conduct business and technical meetings Engage technical teams to address any system issues May participate in maintenance changes including writing a game plan May review game plan with technical resources to ensure all steps have been captured May secure resources, coordinate, and lead game plan installation as necessary

2. Identify trends and problems as they relate to customer experience and system performance of the product platform. Review problem tickets, on-call and event logs, and other reports and tools including General Nelson, OVO alarms, EACO logs to identify existing or potential system problems. Coordinate problem resolution with appropriate production support groups or development teams

3. Reports Weekly written resolution recap of all problem tickets relating to the product platform and associated products is required Event summaries of major events happening between weekly recaps is required Monthly, quarterly, and annual recap reports and presentations are required

4. Participation Participate in the product release meetings to ensure changes to escalation documents, General Nelson tests, or Service Level agreements are documented to ensure continued 7x24 support post-implementation Updates escalation documents, General Nelson test, and SLA agreements as necessary. Review business requirements documents, technical specifications document, system diagrams, contracts, and other pertinent documents for familiarization. Develop new escalation documents detailing escalation path and contact information as required Participate in product implementations as required



Minimum Qualifications

4 year degree and 5-7 years of related industry experience 1+years of experience with General Nelson, Tea leaf, Linborg, OVO, Transmon and Netcool. Excellent verbal and written communication skills Must be an expert in the MS Office Suite of products Excellent troubleshooting skills Must be business relationship savvy! Strong initiative and follow throughPlatform and Skill Set Expertise:Analysis Skills : Business Analysis

PLEASE SEND RESUME WITH DETAILS ASAP.



Kakoly Chakraborty (Priya)Technical Recruiting ManagerTechnisource - A subsidiary of Spherion CorporationRecruiting & Staffing ExcellenceOff : 925- 398-7325Cell: (408) (see below)






Required Skills:
See job descriptiondf-tc

Experience/Skills
See Above

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