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Job Information
Job title

CA7/Mainframe Computer Operator

Company Technisource
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Jacksonville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/11/2009
Description

CA7/Mainframe Support - Mainframe, CA7, 11p-7a shift.

Required Technical Skills Software: Microsoft Office (M) IBM z/OS, JES2, CICS, IMS, DB2, CA/7, TSO, various flavors of Unix, Linux, Windows (Education) Databases: General/educational knowledge of general database principles/terminology Hardware: Education and understanding of common computer hardware Operating Systems: Education and understanding of common operating systems and terminology Network: General/educational knowledge of network media and terminology

Provide exemplary customer service to the employees and customers of client, reporting service interruptions with personal computers, networks, various computer and telecommunications devices. This position can be counted on to communicate with immediate management the impact and severity of service interruptions and escalate to the appropriate support team in agreement with negotiated service levels. Performs rapid assessment of the customers incident and determines best course of action to restore service. Will be expected to attempt resolution at the first customer contact and if resolution is not achieved, refer to second level support in an accurate and timely manner. Contact with customers is through phone, email or Web based tools.

Excellent verbal, written and customer service skills required. Be able to work independently when handling incidents utilizing the toolsets provided by the customer.

Knowledge and/or experience in ITIL best practices preferred.

Qualifications (Education, certifications, experience): Required: 2 or 4 year degree in a technical subject area or equivalent Information Technology work experience Preferred: A+, MCP or other nationally/industry recognized certifications

Strong Customer Service orientation, strong phone skills. Ability to work in a 24 x 7 environment. Flexibility to work any shift, and to rotate rest days. Excellent analytical ability to troubleshoot; Strong team player; Will be part of a disaster recovery team, may be called on to travel on short notice to the recovery site.



Required Skills:
See job descriptiondf-tc

Experience/Skills
See Above

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