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Job Information
Job title

CLIENT TECHNOLOGIES TECHNICIAN - IFC

Company Irwin Financial
Wage between $0.00 - $0.00 Hourly
Location United States, California, San Ramon
Employment type Full Time
Education Some College
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 3/28/2008
Description
Irwin Financial Corporation
Job Description

Job Title: Client Technologies Technician
Department: Information Technology Services
Location: San Ramon, CA
Reports To: Systems Manager
FLSA Status: Non-Exempt
Hours: Full Time

Summary:
Handle incoming user calls and resolving Tier 1 calls or assigning the tickets to the appropriate technician.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for being available on the inbound Help Desk queue to answer and resolve caller’s issues.
Must be informative, polite, confident and knowledgeable in the systems and how they operate.
Must be able to communicate well and think and act in a quick manner in order to address the next caller.
Must meet the standard requirement for the Help Desk team.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compliance:
Ensures compliance with all state and federal regulations and internal company policies, including but not limited to Anti-Money Laundering, Fair Lending, Truth In Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities.

Required Personal Characteristics:
Possesses the ability and intent to align all business decisions with the Guiding Philosophy and our Core Values and Beliefs.

Education and/or Experience:
One year certificate from college or technical school; and six to 12 months of related experience and/or training; or equivalent combination of education and experience.df-tc

Experience/Skills
See above

Other desired skills:
CLIENT TECHNOLOGIES TECHNICIAN - IFC
This job has expired.