Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Call Center Operations Manager

Company ACSG
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Cary
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 11/4/2006
Description
Acts as the principal client contact by managing the operations for a less complex service area or smaller multiple service areas with modest revenue generation. This includes profit and loss (P&L) accountability, resource allocation, problem resolution and budgetary efforts. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to management. This senior-level management position requires strong technical, communication and management skills and extensive experience in overall administration/management functions, concepts and practices. Incumbent serves as a primary contact for problem resolution and information/data gathering. Incumbent possesses and applies a strong knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under limited supervision and has functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors cause substantial delay, expense, and/or disruption.df-tc

Experience/Skills
Bachelor's

Other desired skills:
Customer Care Operations Manager
This job has expired.