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Job Information
Job title

Central Service Desk Representative (2304)

Company Crowe Chizek and Company LLC
Wage Not specified
Location United States, Indiana, South Bend
Employment type Full Time
Education Some College
Year Experience Less than 1 Year of Practical Experience
Travel Not Specified
Published on 11/30/2007
Description
CENTRAL SERVICE DESK REPRESENTATIVE
South Bend, IN

Why Crowe?
What could you do with a true work life balance - spend time with your family or pursue outside interests? Find out by working for Crowe! Would you like to be promoted based on your abilities versus on your tenure? Crowe values all of your experience and promotes or enhances positions to leverage every employee's contributions. What if you can have all of this with an attractive salary and benefits? Then Crowe Chizek and Company LLC is the firm for you! We understand that in order to be satisfied in your career every aspect of your life should be fulfilled. We offer the opportunities to expand and enrich your career while allowing you a balance with your personal life through a team atmosphere, flexibility and Talent Development. We have maintained an average compounded growth of 17 percent for the past 40 years. through our strong client relationships and employees' talent.

Under its core purpose of "Building Value with Values," Crowe Chizek and Company LLC (www.crowechizek.com) provides innovative business solutions in the areas of assurance, benefit plan services, financial advisory, forensic services, performance services, risk consulting and tax consulting. Crowe Chizek, a Crowe Group LLP entity, was founded in 1942. One of the top 10 public accounting and consulting firms in the United States, Crowe also serves clients worldwide as a leading independent member of the Horwath International global professional services organization.

SUMMARY
Qualified candidates will be responsible for providing basic technical support to internal departments, requiring technical expertise in the areas of HW/SW, knowledge of Win XP, NT, MS Office, Lotus Notes, internet, VPN, and a demonstrated knowledge of networking. This includes troubleshooting company specific accounting applications, printer setup, basic diagnosing of the desktop/laptop software problems; interaction with the customer by phone and remote control of desktop.

RESPONSIBILITIES
Responsible for first level support of all inbound calls.

Accurate logging, ticketing and tracking on all calls.

Provide accurate, timely and professional resolution on all supported issues.

Timely and professional follow-up on all calls.

Accurately escalating tickets per department procedures.

Efficiently and accurately resolving all assigned tickets.

Timely and accurate completion of all assigned duties.

QUALIFICATIONS
High School diploma required; Two-year degree in CIS/MIS or related field experience is preferred.

Relevant certifications are preferred.

Must be able to work in a stressful environment.

Excellent communication, customer service, time management, conflict resolution and problem determination/resolution skills are a must.

Dependable attendance and schedule adherence are requirements for this position.

This position may require shift work in the future. Candidate should be open to working any shift.

EOE
M/F/D/Vdf-tc

Experience/Skills
See Above

Other desired skills:
Central Service Desk Representative
This job has expired.