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Job Information
Job title

Central Service Desk Representative (2471)

Company Crowe Chizek and Company LLC
Wage Not specified
Location United States, Indiana, South Bend
Employment type Full Time
Education Some College
Year Experience Less than 1 Year of Practical Experience
Travel Not Specified
Published on 4/11/2008
Description
CENTRAL SERVICE DESK REPRESENTATIVE
South Bend, IN

Why Crowe?
What could you do with a true work life balance - spend time with your family or pursue outside interests? Find out by working for Crowe! Would you like to be promoted based on your abilities versus on your tenure? Crowe values all of your experience and promotes or enhances positions to leverage every employee's contributions. What if you can have all of this with an attractive salary and benefits? Then Crowe Chizek and Company LLC is the firm for you! We understand that in order to be satisfied in your career every aspect of your life should be fulfilled. We offer the opportunities to expand and enrich your career while allowing you a balance with your personal life through a team atmosphere, flexibility and Talent Development. We have maintained an average compounded growth of 17 percent for the past 40 years through our strong client relationships and employees' talent.

Under its core purpose of "Building Value with ValuesÁ®," Crowe Chizek and Company LLC (www.crowechizek.com) provides innovative business solutions in the areas of assurance, benefit plan services, financial advisory, forensic services, performance services, risk consulting and tax consulting. Crowe Chizek, a Crowe Group LLP entity, was founded in 1942. One of the top 10 public accounting and consulting firms in the United States, Crowe also serves clients worldwide as a leading independent member of the Horwath International global professional services organization.

SUMMARY
This role is responsible for providing basic technical support to internal clients and resolving operational issues and challenges or escalating as necessary. The CSD (Central Service Desk) Representative's main focus is to accurately and expeditiously service all 5911 requests and to promote a positive environment of communication between IT Support and their clients.

RESPONSIBILITIES
Provide first level support of all inbound calls and e-mails.

Accurate logging, ticketing and tracking on all calls and emails.

Provide accurate, timely and professional resolution on all supported issues.

Provide timely and professional follow-up on all calls and emails.

Accurate escalation of tickets per department procedures.

Efficient and accurate resolution on all assigned tickets.

Timely and accurate completion of all assigned duties.

Assist with other assigned tasks within the department.

REQUIREMENTS
High School diploma required; Two-year degree in CIS/MIS or related field experience and/or relevant certifications is preferred.

This shift will eventually be 3:00pm-12:00am Monday through Friday, once the initial training has been completed.

Basic knowledge of PC's, PC peripherals, PC software, and related technologies.

Knowledge of customer service concepts and practices.

Ability to work in a fast-paced, stressful environment.

Excellent communication, customer service, time management, conflict resolution and problem determination/resolutions skills.

Reliable attendance and schedule adherence.

Ability to work independently and in a team oriented environment.

Ability to work various shifts as needed including evenings and weekends.

PERFORMANCE MEASURES
Follows established policies and procedures with minimum supervision.

Demonstrates strong analytical and multitasking skills.

Maintains accuracy and consistency in documentation.

Maintains high productivity - timeliness and accuracy in delivering services and completing work.

Client satisfaction with CSD support services.

Professional training and certification.

PROFESSIONAL DEVELOPMENT and TRAINING
Internal and external professional education.

Self-study and continuing education courses to further develop technical and customer service skills.

EOE
M/F/D/Vdf-tc

Experience/Skills
See Above

Other desired skills:
Central Service Desk Representative
This job has expired.