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Job Information
Job title

Cisco IPCC Support

Company iStaff
Wage between $0.00 - $0.00 Hourly
Location United States, Georgia, Alpharetta
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/19/2006
Description
Excellent Atlanta opportunity!
Position will provide architectural design for VoIP telephony infrastructure with a leader in the online financial services industry. Responsibilities will periodically include tier 2 supports for operational issues for VoIP, traditional voice and data systems. As a Cisco IPCC Engineer you will be responsible for the technical leadership, architectural design, project management, and deployment of Cisco IPCC solutions. Position will lead technical projects to reduce cost, improve service or provide innovated business solutions consistent with the business strategies.

In this position you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies VoIP deployment, supporting applications and network hardware. This will include installation of Cisco IPCC software, hardware setup & testing, remote monitoring, scripting, and integration with other enterprise applications

Skills desired: Cisco IPT VoIP design, IPCC, Cisco Call Manager, Voice Gateways, and Cisco IP-IVR/Queue Manager. 5 + years experience with voice infrastructures design and support in a Cisco environment.

Minimum requirements: VoIP design and architecture, Cisco IPCC, general telephony engineering, technical project management or leadership. Experience with multi-site configurations in system engineering and administration role within Fortune 1000 companies is preferred. A background in Avaya Definity/Intuity Voice Mail systems and Aspect ACD a plus along with experience in conversion from these systems to Cisco IPCC.


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Experience/Skills
Skills and Experience
Primary skills:
CISCO ICM/IPCC Scripting Experience
CISCO Translation Routing
CTI/CTIOS Experience
Admin Workstation
Web View
CISCO Network Interface Controller (NIC)
ACD/PBX Peripheral Gateway configuration experience with Aspect and Avaya
Cisco Call Manager configuration and troubleshooting experience
IVR Peripheral Gateway configuration experience: (Syntellect, Periphonics, Conversant, Edify)
Cisco IP-IVR configuration and Scripting experience

Other desired skills:
Skills and Experience
Primary skills:
CISCO ICM/IPCC Scripting Experience
CISCO Translation Routing
CTI/CTIOS Experience
Admin Workstation
Web View
CISCO Network Interface Controller (NIC)
ACD/PBX Peripheral Gateway con
This job has expired.