CommVault Administrator

CommVault Administrator

The primary qualification for this opportunity is experience with CommVault. Applicants without CommVault experience will not be considered. The level of experience is negotiable.

When you apply please DETAIL in your submission you CommVault experience to be considered.

Thank you :)

Kelley Cannon
(see below)

1. JOB DESCRIPTION

The Managed Services Support Engineer is responsible for working individually and in a team environment to manage the implementation of products and services for new and existing customers. The Support Engineer will also provide high level support for complex technical issues within the Managed Services product sets.

2. RESPONSIBILITIES

Manage implementation projects, on behalf of customers and in conjunction with the local markets, to ensure quality service delivery;

Work with local markets to configure, install, document and turn-over centrally provided services within the time frame dictated by the product;

Perform problem analysis resulting in resolution of product and/or service related problems. This includes the appropriate referral to other service areas, follow-up, testing, and troubleshooting. As a part of troubleshooting, you may be responsible for reproducing the issue in a test environment, suggesting work-arounds, and working with 3rd-party support organizations through issue resolution;

Answer customer inquires, either via phone or email, in a timely, courteous, and professional manner;

When required, escalate events in a timely manner to the appropriate individual according to documented escalation procedures;

Identify, resolve, and communicate customer and product satisfaction issues to management;

Present technical concepts in a clear manner to customers through email and phone calls;

Track issues using our client s trouble ticketing system and follow issues to resolution or provide hand off to succeeding Support Engineer;

Participate in special projects including team communications, product planning, and training.

Maintain a working level of proficiency with all Managed Services;

Other as assigned by your supervisor.

3. QUALIFICATIONS

4 year degree, technical certification or other relevant experience;

Strong attention to detail, multi-tasking, making and keeping commitments, meeting deadlines and stress management skills;

Proven propensity to learn new technologies;

Ability to communicate complex technical details to a non-technical audience. Self-starter, self-directed and independent thinker; professional appearance and presentation;

Excellent verbal and written communication skills. Knowledge of advanced interpersonal interaction techniques and an understanding of when to employ different techniques depending on the situation;

Travel to the client s markets is a requirement for this position; Less than 25%.