Commvault Storage Engineer

Commvault Storage Engineer to join the team. The successful candidate will be part of a team responsible for the complete support and operation of the clients Storage environment at the clients Headquarters (HQ) and Business Continuity Center (BCC) sites. The position is located onsite at the clients Washington, D.C., location. Disk Storage Administration services HQ include SANs and High-End and Midrange units. The overall focus is the availability of software and hardware infrastructure including capacity planning and performance analysis within an ITIL Methodology including adherence to ISO20000 and ISO24001. Responsibilities include but are not limited to:

• Configuring and deploying in production disk storage and SAN switch devices.
• Provisioning of disk storage resources (including zoning of SAN switches) like disk space, volumes, switch ports and others through Systems Changes in accordance with documented SOPs (Standard Operational Procedures).
• Installation and maintenance of Disk Storage related software.
• Provide continuous monitoring, troubleshooting, and first level maintenance of the various systems and associated peripherals. This also includes adequate follow up on Problem Resolution tracking using the Remedy tool.
• Participate in the "On Call" weekly shift supporting off hours and weekend activity.
• Pro-actively review and monitor service indicators in order to insure adherence to agreed upon service levels.
• Interact with software and hardware maintenance providers in enforcing adequate levels of support to the installed inventory.
• Provide support to other technical staff in performing disk space management, baseline security administration, testing of system features and disk storage administration activities.
• Produce and maintain appropriate documentation and charts describing hardware setups, diagrams, operational procedures and overall inventory.
• Produce weekly reports of activities and operational status.
• Engage in capacity planning and monitoring usage reports. Recommend alternatives to infrastructure reconfiguration including replacement or addition of capacity.
• Monitor and review use of systems for violations of Bank access control policies.
• Report and respond to critical security events and take corrective measures per defined security incident management processes.
• Follow and comply with WDBK's IMS and ISMS policies, processes and procedures (ISO20000 and ISO24001).
• Participate in audits, as needed, producing necessary documentation, reports and explanations. Implement corrective and preventive action plans approved by unit managers.
• Maintain relationship with SAN Contractor and place service calls to (EMC or Commvault) and related Contractors for technical support.