Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Customer Service Analyt

Company Eclipsys Corporation
Wage Not specified
Location United States, Connecticut, Hartford
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/15/2006
Description
Eclipsys Corporation a publicly traded global healthcare information technology and services company, with over 1600 employees worldwide provides award-winning clinical, financial, and administrative systems to many of the largest and most prestigious hospitals, medical centers and integrated healthcare delivery networks in the country. We are driven by our vision of significantly improving the efficiency and overall quality of healthcare with the products and services we provide. We are excepting resumes for 2 open positions:

Help Desk / PC Technician:

  • Swing Shift (11:00 am to 8:00 pm Mon-Fri)
  • 1st shift (7:00 am to 3:30 pm)

    The Customer Service Analyst works under supervision at our client site, a medical center located in Hartford Connecticut. This person is responsible for Help Desk Support, end user support, everyday equipment support and configuration as well as assisting with repairs. The position will interface closely with the end user / client either face to face or by telephone.

    Responsibilities:

    Heavy help desk and customer service responsibilities including but not limited to:

  • Troubleshoots general configurations issues on PCs and printers
  • Provides Tier 1 troubleshooting over the phone
  • Identifies, researches and resolves technical problems
  • Tracks status and follows up to ensure customer satisfaction
  • Interface with end user and IT staff regarding equipment problems
  • Installs of new hardware & software
  • Deals with basic LAN / WAN connectivity issues
  • Reporting, communication and documenting as required.


    Requirements:

  • Excellent written and verbal communication skills
  • Excellent phone skills
  • Ability to interact with all levels
  • Knowledge of helpdesk operations
  • Knowledge / Experience of various software and hardware systems
  • Assoc Degree in Comp. Science or Equivalent Experience
  • A + Certification


    Local Candidates with a Minimum 2 Years Experience Only Please.

    Across the spectrum of healthcare and high-tech systems achievement, Eclipsys stands above the rest... and so can you! We offer competitive salaries, quality/comprehensive benefits, and innovative, team-oriented environment.

    Principal?s Only. Please include Salary Requirements.

    Eclipsys is proud to be an equal-opportunity employer.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Customer Service Analyt
    • This job has expired.