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Job Information
Job title

Customer Service Support

Company Axelon Services Corp
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Arlington Heights
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/1/2009
Description

Project Description:
Provide customer service for Managed Care accounts through telephone contact, entering service requests through multiple ticketing systems to ensure that contractual service level agreements are met.

Job Description:

Provide central point of contact for customer telephone systems and/or voice mail systems, including move, add, and change requests, repair calls, feature functionality questions, complaints and escalations. Open, dispatch, maintain status in multiple ticketing systems to ensure that requests are closed/completed within time frames specified in customers contract with Telecommunication.Experience:Familiar with LAN/WAN Data networking, MPLS network, VOIP, Desktop application support, Email, Web hosting. Ability to work well on their own, answering customer questions, and triaging issues to be able to send to the right group for support.

Skill Experience Need
1) VOIP Intermediate Required
2) MPLS Network Intermediate Required
3) Familiar with LAN/WAN Data networking Intermediate Required
4) Desktop application Support Intermediate Required
5) Web hosting Intermediate Required
6) Ability to work independently as well as team Intermediate Required
7) Customer Service Intermediate Required
8) Email Intermediate Required
9) Triage issues to send to the correct support group Intermediate Required

Required Skills:
--See job description--df-tc

Experience/Skills
See Above

Other desired skills:
Customer Service Support

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