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Job Information
Job title

Customer Service Technician 1(310025)

Company Solectron
Wage between $0.00 - $0.00 Hourly
Location United States, New York, Middletown
Employment type Full Time
Education High School
Year Experience Academic Only
Travel None
Published on 6/6/2007
Description
GENERAL PURPOSE OF JOB:

Responsible for providing technical customer service support at a retail or full service location.



ESSENTIAL DUTIES AND RESPONSIBILITIES TYPICAL FOR MOST POSITIONS:

1. Programs, troubleshoots, tests, and repairs cellular equipment.

2. Installs and removes wireless equipment in customer vehicles in full service locations.

3. Issue loaner/exchange phones and process all warranty claims.

4. Instruct customers on proper use of cellular phones and equipment.

5. Completes paperwork related to service.

6. Enters and tracks customer data using the warranty database.

7. Responsible for opening and closing duties within the service department.

8. Serves as a point of contact for questions from Customer's associates.

9. Analyzes repairs and schematic to determine if extended repair is needed.

10. Provide some direction, training, and delegation to other associates.



SPECIALIZED JOB RESPONSIBILITIES:

1. Understands and interacts with customers the various cellular mobile phones product availability.

2. Determines most cost effective repair/resolution to minimize customer downtime

3. Prepares report for analysis of product failure trends and service ability issues.

4. Handles requests for additional company materials.

5. Operates the test equipment in the baseline vehicles.

6. Analyzes performance data collected during the drive tests.

7. Processes performance data to determine the call details (serving cell, date, time) of dropped calls and ineffective attempts.

8. Drives a fleet vehicle to an assigned customer location to provide technical support.

9. Installs and removes cellular equipment into customer vehicles.

10. Programs, troubleshoots, tests, and repairs cellular equipment.

11. Ensures safe operation and regular maintenance of fleet vehicle.



Education / Experience

Completion of a high school diploma or equivalent is preferred. Typically requires 6 months - 1 year of customer service/retail experience with strong customer service skills.



Knowledge / Skills / Abilities

To perform the major job responsibilities must know basic computer skills using office software including word processing, spreadsheets, and database systems. Certification of cellular manufacturer preferred. Has awareness of new technologies/techniques. Communicates skills and problem resolution. Ability to satisfy difficult customer. Sets and exceeds customer expectations.df-tc

Experience/Skills
See Above

Other desired skills:
Customer Service Technician 1(310025)
This job has expired.