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Job Information
Job title

Customer Support Representative - NEEDED NOW!

Company CDI Corporation
Wage between $0.00 - $0.00 Annually
Location United States, California, Costa Mesa
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description

Job Description:

WHY WAIT?
Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change, and CDI can help!

We have an immediate need for a Customer Support Representative.

JOB DESCRIPTION:
Coordinate across functional disciplines to achieve customer satisfaction. Manage performance against customer requirements, perform contract (including US Govt) negotiations, and ensure site is responsive to customer needs. Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations. Develop and maintain relationships that foster additional growth opportunities and up-sell products as an extension of the sales force. Focus on continuous improvement and establishing standardized work (processes and procedures).

Essential Functions:
- Function as a primary focal point of contact for all customer account inquiries and represents the voice of the customer within the plant.
- Analyzes all requests for quotations and responds accordingly. Research and negotiate long term agreements to offer acceptable margins and maintain competitive edge.
- Negotiates contract (including US Govt.) pricing, delivery, administrative requirements and terms and conditions ensuring compliance with policies from proposal through shipment.
- Communicate accurate and timely information and responses to customer requests.
- Provides non-customers with distributor information source to contact for products.
- Contract review of all orders for customer requirements to ensure that the processing of orders are complete; accurate in every detail; and properly communicated throughout the value stream as required.
- Coordinate the internal activities of all departments involved in achieving customer commitments.
- Provides continuous feedback to the customer on order status throughout the production cycle through interaction with focus factory disciplines.
- Represents the company at customer review meetings.
- Lead the internal bid and proposal process for new business opportunities.
- Maintains and assures compliances with all export control regulations.
- Manages and maintains customers supplier web-base purchasing systems.
- Processes orders received into the ERP system and/or other support data bases.

Job Requirements:
- US Government Contracting experience preferred
- Knowledge of FAR and DFAR requirements preferred
- Export Compliance Regulations preferred
- Proficient with data entry and processing with computer systems such as Oracle (preferred), and MS Office Tools (Including MS Word, Excel preferred). Use of Internet Services related to customers requirements.

TAKE ACTION!
Why wait another day?
It is time to act!
Apply NOW and join the CDI Team TODAY!

Experience:





Customer Support Representative - NEEDED NOW!
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Experience/Skills
See Above
 
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