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Job Information
Job title

DESKTOP SUPPORT SPECIALIST II

Company Invensys
Wage between $0.00 - $0.00 Hourly
Location United States, Massachusetts, Foxboro
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 1/8/2008
Description
Invensys Process Systems, the world leader in asset performance management, is a business unit of UK-based Invensys, plc. IPS is a major global supplier of instruments, systems, software, and services for industrial process automation, optimization, real-time plant intelligence, and asset performance management. The core brands that make up Invensys Process Systems are Foxboro, SimSci-Esscor, Triconex and Avantis Together or separately, Process Systems technologies help production facilities across the world and across many different industries achieve more - more productivity, more efficiency and more safety - with less.

Job Summary: Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Diagnoses, identifies and resolves problems. Installs, repairs, configures and troubleshoots desktop systems, workstations, and network connectivity issues in a diverse environment. Resets passwords. May implement corrective actions from remote site or guide user through corrective actions. Utilizes diagnostic software packages and confers with internal technical support personnel and/or vendors to affect solutions. Communicates technical information to both technical and nontechnical personnel. Assists in determining hardware and software solutions, including new acquisitions and upgrades. Ensures corrective actions are implemented and documented. May participate in implementation of information technology standards and infrastructure projects. May conduct training programs designed to educate computer users about standardized applications. May refer more complex problems to higher-level technical staff personnel for resolution.

Interactions: Builds productive working relationships internally and externally.

Knowledge: Developing professional expertise and proficiency with tools, systems, and procedures required to accomplish the job. Applies company policies and procedures to resolve a variety of issues. Frequent use and general knowledge of industry practices, techniques and standards.

Job Complexity: Works on problems of moderate scope in support of first-tier help desk function where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
Supervision Normally receives minimal instructions on routine work, general instructions on new projects or assignments.

Education: Associate's Degree in Computer Science. Bachelor's Degree preferred.

Experience: Typically requires a minimum of 2 years of related experience.

As an IPS employee, you have access to a competitive benefits package that includes the following: 401(k), Medical coverage, Dental Coverage, Long- and short-term disability, Life insurance, Flexible spending accounts, paid time off, Wellness Programs, Tuition reimbursement, Fitness reimbursement, Employee Computer Purchase Program and Legal Plan.

IPS' policy is to provide equal opportunity through affirmative action to all employees regardless of race, color, religion, sex, national origin, age, disability or veteran status.df-tc

Experience/Skills
See Above

Other desired skills:
DESKTOP SUPPORT SPECIALIST II
This job has expired.