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Job Information
Job title

DOORS CUSTOMER SUPPORT ENGINEER

Company Nation Hire
Wage between $0.00 - $0.00 Annually
Location United States, California, Anaheim
Employment type Full Time
Education Some College
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 6/18/2007
Description
DOORS CUSTOMER SUPPORT ENGINEER

Telelogic is a world-leading supplier of development tools and solutions for advanced systems and software development that help customers automate their development lifecycle. By providing open solutions and a requirements-driven approach for the development lifecycle of advanced systems and software, Telelogic enables organizations to improve quality and predictability while reducing time to market and overall costs. Telelogic software products are used by leading global companies such as BMW, Boeing, Ericsson, Motorola, Nokia, Philips, Siemens and many more.

Purpose:
Provide our customers with excellent support for our software engineering tools

Qualifications Required:

A strong candidate must have excellent verbal and written communications skills and be able to demonstrate excellent trouble-shooting skills. Can understand and communicate technical information, analyze and solve complex problems, have strong interpersonal skills.

Needs to have a background in troubleshooting and maintenance of various Windows platforms in a client-server environment. The candidate shall also be proficient and have a strong working knowledge of MS Office 2000 and greater. Should be proficient with Unix (Sun/HPUX) and Linux.

Knowledge Required:

- Windows 2000, XP, 2003
- Solaris 9/10
- Internet skills, utilization of search engines
- Basic Networking troubleshooting skills

Location: This position is based in U.S. corporate HQ, Irvine, CAdf-tc

Experience/Skills
Desired Experience:

- 1-2 years software technical support (telephone or direct customer
interaction).
- Working knowledge of Telelogic=E2=80=99s proprietary Requirement Management
Tool: DOORS
- Working knowledge of Telelogic=E2=80=99s Focal Point product
- Programming/shell scripting experience.
- Knowledge of Oracle.
- Knowledge of Mercury Quality Center
- Knowledge of Citrix

Location: This position is based in U.S. corporate HQ, Irvine, CA

Other desired skills:
DOORS CUSTOMER SUPPORT ENGINEER
This job has expired.