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Job Information
Job title

Data Center Operations Analyst (16504)

Company Perot Systems
Wage between $0.00 - $0.00 Hourly
Location United States, Nebraska, Omaha
Employment type Full Time
Education High School
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 3/31/2008
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Data Center Operations Analyst to join our team in Omaha, Nebraska.

Job Responsibilities:
  • Data Entry - Enter all charges in into the PBAR system on a daily basis.
  • Processes incoming calls to the Help Desk via both telephone and e-mail with the objective of resolving minor problems which do not require assistance from an I.S. specialist.
  • Ensures that end users receive appropriate assistance. This includes ensuring customer satisfaction while providing support and service for all customer requests.
  • Utilizes request handling and escalation policies and procedures, and follows the policies and procedures of the Help Desk.
  • As directed by the Information Services Management, the Analyst will help create and disseminate help sheets, usage guides, and FAQ lists for end users as directed by IS management.
  • Strive to help the department reach departmental goals and objectives.
  • Perform administrative tasks as directed by the IS management.

    In addition to the above named tasks, the Data Center Operations Analyst can be required to perform other tasks in support of the systems analysts, system coordinators, project managers and other Information Services personnel as directed by the IS Management.

    This position is subject to be called in at any time with problems specific to employees duties.

    **This is a 3rd shift position working 3 days a week (7pm to 7am)**

    Required Skills:
  • 1 year experience in Data Entry
  • 2-3 years experience in a helpdesk and/or desktop environment.
  • Ability to work independently and understand when issues need escalation.
  • Strong documentation skills.
  • Ability to absorb and retain information quickly.
  • Desire to learn and progress.
  • Proven analytical and problem-solving abilities.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Strong understanding of the departmental goals and objectives
  • Professional appearance a must.
  • Must be able to lift 50 lbs.

    Desired Skills:
  • Healthcare experience a plus

    Minimum Educational Requirements:
  • High school diploma

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Data Center Operations Analyst
    • This job has expired.