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Job Information
Job title

Desk Side Support Analyst (17723)

Company Perot Systems
Wage Not specified
Location United States, Texas, Dallas
Employment type Full Time
Education High School
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 5/20/2008
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Desktop Support Analyst to join our team in Frisco, Tx.

Job Responsibilities:
  • Monitor problem ticket work queues and interact with hospital staff to provide progress updates and closure notification
  • Standard PC/printer break-fix tasks
  • Some break-fix tasks related to application-specific requests (i.e. installing vendor software, resetting passwords, etc)
  • Deployment of new PC's/printers, up to and including un-packaging of items, OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
  • Provide assistance with some server and network-related tasks
  • Provide operational assistance duties as needed, up to and including backup tape swap, network cable patch downs, etc.

    Required Skills:
  • Proficient in Windows XP OS, as well as PC software installations (2+ years experience)
  • Experience with end-user support process for desktops (first-call resolution, problem tracking via automated system, prioritizing work requests)
  • Proficient in Lexmark and HP printer management, up to and including physical replacement, network programming, and device setup
  • Ability to foster positive personal relationships, interact with frustrated end-users, excel in a team environment, and a willingness to learn
  • Serve in an on-call rotation with defined SLA's
  • Ability to lift up to 25 pounds, walk amongst a very large campus, and traverse stairs

    Desired Skills:
  • Experience using remote control tools to resolve trouble tickets
  • Experience with Microsoft Active Directory environments, up to and including adding/removing workstations and logon scripting
  • Microsoft certifications are a plus, but not required

    More about Perot Systems
    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Desk Side Support Analyst
    • This job has expired.