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Job Information
Job title

Desk Side Support Anlst (11816)

Company Perot Systems
Wage between $0.00 - $0.00 Hourly
Location United States, Mississippi, Hattiesburg
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/1/2007
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Desk Side Support Analyst to join our team in Hattiesburg, MS.

Job Responsibilities Summary:
This person will work in support of a large site hospital campus. Our environment is Microsoft network with client Windows workstations and various Healthcare related applications. Participate in supportive role by providing analytical, in-person technical support, and Service Desk support for Information Technology and Communications.
  • Provide technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
  • Trouble shoot software and hardware failures and identifies network problems when related to personal desktop computers. Recognition, research, isolation, resolution, and follow-up steps.
  • Screen, refer, and diagnose internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems' IT environment.
  • Provide Level 1 phone support.
  • Work on assignments requiring considerable judgment and initiative.
  • Understand implications of work and makes recommendations for solutions.
  • Under little supervision, plan, install, and test less complex vendor supplied computer system hardware or software.

    Required Skills:
  • A minimum of 2+ years experience in desktop trouble shooting and repair
  • Excellent oral and written communication skills
  • Excellent organizational skills
  • Excellent Microsoft Office skills.
  • Ability to interact effectively and professional with broad range of people, including senior managers, client staff and others.
  • Extraordinary attention to detail and accuracy.
  • Strong analytical and problem solving skills.
  • Must be able to learn and understand business processes quickly.
  • Basic knowledge of software installation and troubleshooting procedures, device imaging, and network connectivity.
  • Ability to multi-task and work independently.
  • Ability to meet deadlines and execute delivery of projects.
  • Familiarity with information technology principles, theories and concepts.

    Desired Skills:
  • McKesson experience.
  • Microsoft and hospital software packages experience.
  • Prior Health System experience.
  • Windows Server Administration.
  • Prior exposure to a customer-facing role desired.
  • Healthcare industry knowledge or experience


    Minimum Certifications or Other Professional Credentials:
    COMPTIA A+ certification preferred

    More about Perot Systems
    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Desk Side Support Anlst
    • This job has expired.