Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Desk Side Support Specialist (16908)

Company Perot Systems
Wage between $0.00 - $0.00 Hourly
Location United States, California, Anaheim
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel More than 50%
Published on 4/9/2008
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Desk Side Support Specialist to join our team in Anaheim, CA.

Job Responsibilities:
The Desk Side Support Specialist will provide technical on-site and phone support for a Healthcare Environment. One must have a good balance between customer service, technical skills, have a positive attitude and willing to mentor other team members.
  • Will assess and solve difficult remote site PC/laptop issues over the phone
  • Provide quick and accurate answers to the user community in regards to system and network related problems/requests
  • Relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks..

    Required Skills:
  • 3 + years of experience providing phone and field technical support troubleshooting Hardware and Software including: PC’s, laptops, PDA’s ,Printers, LAN/WAN
  • 1 Year experience using incident tracking software such as: Remedy, Track-IT, HEAT, etc
  • Mental Characteristics: Must be able to exercise appropriate judgment when assessing the needs of the client and determine the resolution best suited for the situation. Requires a high level of initiative and independence. Handle concurrent or multiple tasks/projects efficiently.
  • Physical Characteristics: Vision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and to write. Body strength sufficient to lift up to 50 pounds. Able to work in an office environment, on field assignments and occasionally drive to other locations and work evenings or weekends for special situations.

    Desired Skills:
  • Experience with Microsoft O/S’s (Win NT, Win2000, XP) and Microsoft Office products.
  • Healthcare/IT background
  • Experience with handheld devices (e.g., Blackberry, Palm, Trio)
  • Clinical applications such as Touchworks, Meditech, HBOC and IDX
  • Active Directory experience a plus

    Minimum Educational Requirements:
  • Bachelors Degree or equivalent work experience.

    Minimum Certifications or Other Professional Credentials:
  • A+ Certification a plus but not required
  • Membership in the Help Desk Institute a plus
  • Holds or working towards Microsoft Certification preferred

    * This position requires 50-75% travel to on-site Southern California locations

    More about Perot Systems
    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Desk Side Support Specialist
    • This job has expired.