Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Desk Side/ Technical Support Analyst (18877)

Company Perot Systems
Wage between $0.00 - $0.00 Annually
Location United States, Kentucky, Louisville
Employment type Full Time
Education Associate
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 7/14/2008
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an Desk Side Support Analyst to join our team in Louisville, KY.

Role
This role will be working onsite to provide daily support for the clients applications and end users.

Role Responsibilites
  • Troubleshoots, researches, and solves end-user, computer related problems

  • Responds to trouble-tickets assigned by the helpdesk or other department team-members to assist customers with end-user hardware and software issues that cannot be resolved by Help Desk trouble-shooting techniques.

  • Works closely with lead technicians, application administrators, network technicians and customer to solve end-user application specific problems.

  • Researches and solves simple problems via the Internet, documentation, or vendor technical support.

  • Establishes and maintains harmonious working relationship with peers across other IT departments.

  • Performs reinstallation of computer and computer peripheral hardware and software components.

  • Writes and keeps updated documentation on how to configure all standard applications relevant to assigned areas.

  • Maintains effective communications with end-user.

  • Analyzes end-user needs for general replacement of antiquated and non-functioning equipment

  • Utilizes organization’s financial application to place orders for areas of responsibilities.

  • Tracks the ordering process of equipment, Documents the ordering of equipment

  • Completes the electronic paperwork of properly charging the appropriate departments for equipment ordered.

  • Maintains spare essential equipment for emergencies as needed

  • Maintains knowledge of all on-site system applications.

  • Retains a working knowledge of all enterprise and site-specific hardware configurations.

  • Retains a working knowledge of all enterprise and site-specific application configurations.

  • Performs the upgrade and install of proprietary software through both written documentation and electronic media presentations.

  • Works closely with vendors and application administrators during implementation and/or upgrades of new systems.

  • Provides written communication to management on a regular basis stating supported standard end user software products.

  • Works with end-users to coordinate and execute rollout and/or upgrade.

  • Provides appropriate feedback to allocate contracted and/or in-house resources to complete project.

  • Acts as liaison between other IT/IS departments and vendors technical support as necessary.

  • Trouble-shoots intermediate network issues and escalates to cabling vendor or communications department as necessary.

  • Works directly with Corporate Support and Systems Development departments as a point of contact between end-user and IT/IS support staff.


    • Required Skills:
  • Working knowledge of the general operating principles and capabilities of computer hardware and software within both a thick and thin client/server environment

  • Working knowledge of software reference libraries and related utility programs

  • Working knowledge of computer security systems and procedures

  • Working knowledge of computer networking and telecommunications

  • Working knowledge of computer operating systems

  • Working knowledge of database management systems in relations to the end-user device

  • Working knowledge of remote information management tools and utilities

  • Ability to prepare and interpret computer program documentation

  • Ability to prepare and maintain standards, policies, procedures, guidelines and technical manuals

  • Ability to troubleshoot and resolve routine hardware
    and/or software problems

  • Ability to perform as a team-member in large-scale projects.



    • Desired Skills:
  • Microsoft SMS Experience, Remote Management tools experience, Anti-Virus and Anti-Virus Server

  • Management Experience, WSUS Experience, Symantec Ghost (Enterprise) experience.


    • Minimum Educational Requirements:
  • Bachelors degree or Associates degree with 6 years of experience substitution or
    Technical diploma/certification with 7 years of experience substitution.


    • Minimum Certifications or Other Professional Credentials:
  • Desire MCP (SMS or Window XP), A+, MSCE.



    • Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Desk Side/ Technical Support Analyst
    This job has expired.