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Job Information
Job title

Deskside Support Rep

Company Manpower Professional
Wage Not specified
Location United States, Florida, Altamonte Springs
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/7/2006
Description
BS or BA degree or equival exper. -3 years in technical disciplines which relate to the duties assigned to this position. Duties: - Perform client personal computer builds and configurations plus customer assistance with problem source identification and problem resolution at the customers desktop. Includes consultation with the customer on the utilization of support groups such as Lan Admin, Networking, etc. - Build and configure client personal computers. - Provide deskside support to IBM clients for PC hardware and software. Platform may be either OS/2, WIN 95,WIN 98, WIN 00 WIN NT, or other. Direct ownership of problem resolution. - Analyze and resolve a majority of customer problems at first contact . - Follow up calls to customer to assure incident closure. Update and close call records for work being performed. - Utilize standard IBM Global Services processes and escalation procedures as documented. Requirements: - Intermediate knowledge of PC hardware and operating systems software, including laptops and desktop models; local area, token ring and Microsoft networking; TCP/IP; Netbios; office applications; Email tools; Web Browser tools and Web technology; multivendor environments; Lotus Notes and SmartSuite - Works with minimal assistance. - Ability to learn technical information. Can assist others. - Good command of customer service techniques. Good oral and written communications skills. - Demonstrate tact and sensitivity when working with clients projecting a positive image of IBM. Good interpersonal skills. May need to communicate and work with other IBM vendors and suppliers, with minimal assistance. - Must be able to work in a team environment . - Responsive to work schedules and project schedules. Job Title: Deskside Support Rep Primary Skills: TCP/IP; Netbios; Web; Token Ring; Local Area; Lotus Notes Job Industry: Computers Vacancies: 01 Job City: Altamonte Springs Job Metro Area: Altamonte Springs Job State: FL Job Country: US Salary: $14/HOURLY To $15/HOURLY Hours per Week: 40 Start Date: ASAP Job Duration: 12+ months Detailed Job Duration: Contract Position Degree Type: BA Degree Area: Computers Experience Minimum: 3 Years Certificates/Licenses: Candidates responding to this posting must currently possess the eligibility to work in the United States. To submit a resume for this position, you must place PR32714_NT_IKZIBMHELP in the subject line of your e-mail. Send your resumes to: Professional.

Requirements:

TCP/IP; Netbios; Web; Token Ring; Local Area; Lotus Notesdf-tc

Experience/Skills
See above

Other desired skills:
Deskside Support Rep
This job has expired.