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Job Information
Job title

Desktop Support Analyst

Company AVA Consulting
Wage between $0.00 - $0.00 Hourly
Location United States, California, Napa
Employment type 0-3 Month Contract
Education Associate
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/5/2007
Description
Our client, a major Fortune 500 company is currently looking for a Desktop Support Analystto join their team in Napa, CA.

Job Responsibilities:

Applicant must acknowledge tickets in a timely manner, respond to helpdesk inquiries promptly, communicate with the customer, and do quality work on each ticket.

Applicant must utilize account quality control procedures and complete RCA forms for all SEV 1 & 2 tickets. Escalation

Ensure that critical problems are quickly communicated to your team leader.

Applicant will need to ensure that all project work is completed on time.df-tc

Experience/Skills
Required Skills:

Must be able to troubleshoot PC and Printer devices for common issues.

Must be able to understand, troubleshoot and resolve Ethernet connectivity issues and Peripheral connectivity issues.

Must be able to perform PC re-build, re-imaging or device deployment.

Must be learn and comprehend devices they may not typically utilize, i.e. Thin Client, Label Printers, Bar Code Scanners, etc.

Must have knowledge of email fundamentals as it relates to the PC and MS Office Suite support.

Must have PDA configuration and support experience.

Desired Skills:

Experience with Desktop/PC Sup., Win9x, NT, 2K, XP.

Experience with PC / Server Hardware and Configuration.

Experience with Excellent Customer Service skills.

Novell Experience Preferred.

Telecommunication Experience Preferred.

Next Steps:-

Please send your updated resume to:
postings@avaconsulting.com
OR
Contact us at 214.575.8880 for immediate consideration.

For this requirement H1Bs WILL NOT BE be accepted.

AVA Consulting is a Nationwide staffing company that helps clients with Resource Management. Our client base includes Fortune 500 and international clients.

Desktop Support, Desktop Support Technician, Desktop Support Analyst, Tickets, Palm, PDA, Ethernet, Novell.


Other desired skills:
Desktop Support Analyst
This job has expired.