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Job Information
Job title

Desktop Support Analyst

Company Robert Half Technology
Wage Not specified
Location United States, New Jersey, Jersey City
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/3/2008
Description
The desktop support analyst provides technical support for the Windows Desktop environment. Rudimentary knowledge of Microsoft Windows, Office and Wintel Hardware are required for this position.df-tc

Experience/Skills
Provide end user support for the Broker. This includes phone and onsite support. Troubleshoot, and resolve issues with Windows 2000 and Windows XP desktopsSupport all Microsoft, third party and internally designed applications Install and repair all pc hardware, laptops and peripheralsCoordinate with Desktop Engineers to create and deploy desktop images from scratchCoordinate and support all internal user movesProvide detailed documentation and communicate precisely with network and telecommunications support teams as requiredLog calls in problem tracking system accurately and thoroughly with comprehensive detail Review open problem tickets daily. Follow up with open work orders.Identify/Complete problem and hand off to appropriate area(s) of responsibilityCommunicate with IT Support staff/management to discuss problem status, policies, procedures, and documentation.

Other desired skills:
Desktop Support Analyst
This job has expired.