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Job Information
Job title

Desktop Support Analyst

Company Robert Half Technology
Wage Not specified
Location United States, Oregon, Portland
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/9/2008
Description
Our local client seeks a customer friendly Desktop Support Analyst for a one day contract with the developer of a high-stakes assessment solution widely used by Law Schools and State Bar jurisdictions. As a Desktop Support Analyst you will me assisting customers in an educational environment with; Access to the Internet, Access to documents and General Technical questions using 3 programs for creating & Storing exam content, Secure exam taking and exam results processing. The Ideal Desktop Support Analyst will be friendly, well presented and eager to resolve customer issues.JOB DESCRIPTIONProvide technical assistance to users of exam-taking computer lock down software andlog incidents that arise relating to software issues during a 1 or 2-day high stakesexamination. This assistance will be provided at the exam site and typically runs from7:00am until 5:30pm.Tasks• Participate in a live online training session, review materials prior to exam day andtake an software skills test utilizing the same software that will be used bythe exam takers.• Read the software manuals provided. • Answer user inquiries regarding software operation to resolve problems.• Observe software functioning to verify correct operations and detect errors.• Maintain records of events and communicate problems and remedial actions taken toyour contact.• Investigate and resolve problems to provide technical assistance and support.Work Context• Requires use of electronic mail• Requires face-to-face discussions with individuals or teams• Requires contact with others (face-to-face, by telephone, or otherwise)• Requires telephone conversations• Requires being exact or highly accurate• Requires work with external customers or the public• Requires work with others in a group or team

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
QUALIFICATIONSEducation and Experience• Education: High School graduate• Certificate: CompTIA A+ Certification or 3+ years experience in phone or in-persontechnical support Skills.Basic Skills• Active Learning• Active Listening• Critical Thinking• Speaking Social Skills• Service Orientation• Ability to calmly deal with exam takers during a very high-stress experience Technical Skills• Troubleshooting• Desktop Computer Skills• Spreadsheets (simple data entry)• Internet• Word ProcessingKnowledge Required:• Computers and Electronics (notebook PC’s in particular)• Customer and Personal Service• English LanguageDRESS CODEBusiness casual, no jeans, no sneakers

Other desired skills:
Desktop Support Analyst
This job has expired.