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Job Information
Job title

Desktop Support Analyst

Company Robert Half Technology
Wage Not specified
Location United States, Ohio, Cleveland
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 1/9/2009
Description
Robert Half Technology has a client who is in need of a Client Systems Support Technician. The Client Systems Support Technician is responsible for the day-to-day management, monitoring, troubleshooting, and support of workstation systems and environments, Blackberry handheld devices, including hardware, software, procedures, backups and restorations, access methods, and protocols. The CSST is primarily responsible for all system level maintenance activities, software patches, service pack installations, and software upgrades. The CSST is also primarily responsible for traditional help desk support activities, end user support, and use of the Problem and Change Management system. Essential Functions/Responsibilities„X 35% - Troubleshoot and resolve client problems and provide communication on status to clients and management„X 35% - Install, maintain, support, and upgrade client hardware and/or software as needed„X 10% - Maintain project/problem/change status information in a problem and change management system and knowledge base„X 5% - Promote excellence in quality and customer service through work performed individually or as part of a team„X 5% - Perform client system monitoring as directed by management and/or senior technical staff„X 5% - Maintain and document client hardware/software inventory„X 5% - Participate in an on-call after hours support program as necessaryQualifications„X Excellent verbal and written communication skills„X Excellent troubleshooting and problem resolution skills, especially remotely or as part of Help Desk/Desktop Systems„X Demonstrate ability to prioritize work related tasks and can perform as a member of a quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problemsEXPERIENCE„X Technical experience in the following areas: o MS Office suite of applications, including Word, Excel, Outlook, Access, Power point, Visio, Project, OneNote, Infopath, Internet Explorero Windows Desktop OS - Windows XP o Blackberry Device and/or Blackberry Enterprise Server o RightFax or other fax utilityo PGP or other encryption software o Enterprise Vault or other e-mail archiving softwareo Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts, computers management, and mailboxeso Desktop networking componentry, including NIC setup, TCP/IP, DNS, WINS, ICA, RDPo Various software clients, including Citrix, Terminal Services, remote control, Webex, GoToMyPC, Cisco VPNo Customer support experience with PC and/or thin client configuration/upgrades and minor repairso Technical writing ¡V for purpose of process documentation as well as end-user training materialsEDUCATION AND TYPICAL YEARS OF EXPERIENCE„X Associates degree, or equivalent business/technical experience preferred„X A+, MCSA, MCDST or similar certification preferred„X Relevant technical training and/or related experience„X Basic understanding and application of concepts, practices, and procedures related to PC support and problem resolution. „X Minimum 3 ¡V 5 years of related technical support experience

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
Intermediate Windows XP. 3 + years providing desktop support in a large corporate environment.

Other desired skills:
Desktop Support Analyst
This job has expired.