Latest Jobs  
 
 
 
Job Information
Job title

Desktop Support Analyst

Company Ajilon
Wage between $0.00 - $0.00 Hourly
Location United States, California, West Hills
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel About 25%
Published on 10/27/2009
Description
Ajilon Consulting is a subsidiary of the Adecco Group, a global leader in managed services, consulting and specialized recruiting with a footprint in over 70 countries around the world. We focus on providing staffing and consultative solutions for the IT function, and through Adecco, we can also offer solutions for the functions of engineering, finance and accounting, legal, clinical, administrative, and sales and marketing.

We have an immediate need Desktop Support Analyst.
Responsible for leading the timely installation and service of connectivity products in the Client offices.
This includes: Managing the timely installation, training, upgrade, relocation or removal of the products.
Coordination and implementation of:
. Phone, DSL Cable-modem communications and Cabling
. Preparation and performance of ASCII downloads
. Ensuring patient historical results are available to client where possible
. Working with Dispatchers and others to schedule installation events.
. Single Point of Contact with Client and Sales for status of installation
. Follow up with clients to ensure satisfaction with installation and training.
Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk
Conduct a phone survey with the client to identify best Care360 product for the Client
Ensuring accurate and complete paperwork for Installers
Performing post-installation survey to ensure quality. df-tc

Experience/Skills
Install hardware and software on workstations.
Set up and maintain network and telecommunications systems.
Troubleshoot LAN, server and connectivity issues.
Utilize ticketing system, when necessary.
Re-image computers, perform data migrations and restorations, and conduct remote problem solving when required.
Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
3 years of prior experience in a desktop support role is required.
As an installer the candidate should expect to spend 90% of the time on site at physician offices, Clinics and hospitals.

Local travel is part of the job requirement.
Must use own vehicle.
Mileage is reimbursed.

This entire position requires:
. Effective verbal and written communications with technical and non-technical individuals
. Good Customer service skills is a must
. Knowledge of Medical field strongly preferred"
. A+ certification desired
. 0-2 year PC technician experience
. Basic Networking knowledge
. Knowledge of modems, DSL and cable ISP services
. Windows 95 and later OS knowledge and troubleshooting ability
. Experience with Web Applications
. Excellent administrative type time management, follow-up and organizational skills
. 20-30% regional travel required
. Ability to lift computer equipment and related hardware up to 50 pounds
. Clean driving record in accordance with local Business Unit policies
. Valid Diver's License
Hours: 8:30am to 5:00pm
 
Bookmark and Share