Latest Jobs  
 
 
 
Job Information
Job title

Desktop Support Specialist (LAN/WAN, TCP/IP, Windows, PBX)

Company Ajilon
Wage between $0.00 - $0.00 Hourly
Location United States, California, South San Francisc
Employment type 9+ Month Contract
Education Some College
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 11/4/2009
Description
Absolutely NO 3rd Party Agencies, NO sponsorships, NO 1099's

BEFORE APPLYING - PLEASE READ THE ENTIRE JOB DESCRIPTION - ONLY SERIOUS AND "QUALIFIED" CANDIDATES WILL BE CONTACTED - Thank you!

Ajilon Consulting is a global provider of IT solutions with 40 years of experience and offices throughout North America, Europe, and Australia. We support clients' immediate and long-term business needs by delivering a wide array of consultative IT services and by providing contingent consultants on an individual or group staffing basis. Our contingent consultants possess IT skills that supplement internal client resources during workload peaks, fill critical areas of expertise, and staff mission critical projects.

With our parent company Adecco, we have a wide presence in North America and globally with more than 6,600 offices in 70 countries worldwide. Together we employ more than 700,000 associates on-assignment supporting over 150,000 clients.

Duties Resolves second level desktop support issues, including hardware issues

- Provide onsite and/or remote technical support to end users (100% via phone ).
- Troubleshoot multiple computer platforms: Macintosh, Windows, and PDAs.
- Provide first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers; as well as department-specific specialized applications.
- Familiar with network configurations: LAN, WAN, wireless, VPN.
- Provide support for mobile users who work at home, travel, or work from a remote office, using remote console software LAN Desk.
-Troubleshoot networked and local printers.
- Identify and resolve hardware and software application conflicts.
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests.
- Coordinate with other CIT staff in the completion of requests.
-Ensure that resolutions are consistent with standards and do not introduce additional conflicts.
- Help identify and implement innovative solutions for customers.
- Provide extensive interaction with the user community.
- Assist Knowledge Engineer in evaluating effectiveness of the Knowledge Base content.
- Understand and adhere to CRM policies. Escalating Severity Level 1, Severity Level 2 and problem tickets to the Problem Management group.

df-tc

Experience/Skills
- Aptitude for learning.
- Excellent oral and written communication skills.
- Knowledge of Windows and/or Macintosh platforms, (including portables) and Microsoft Office suite of applications.
- Outstanding customer service and interpersonal skills.
- Ability to work in teams and in a team environment.
- Ability to communicate clearly with technical and non-technical audiences, both verbally and written.
- Excellent organizational skills and ability to prioritize tasks among many competing requests.
- Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet).
- Analyzing data and drawing appropriate conclusions, and recommending changes.
- Experience demonstrating knowledge of PBX, VRUs, T1/PRIs, telephone queues and/or skill-based routing preferred.
-Experience demonstrated skills using PC-based word processing, presentation, and e-mail software preferred.
-Experience demonstrated skills using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
Must successfully pass a Criminal History Records Check.

Skills
- Prefer 1-3 years IT experience, including technical training.
- Experience working in or supporting a call center or help desk environment.
- MCSE, A+ Certifications.
- Knowledge of UNIX


Communications:
* Ability to prioritize, plan, and organize
* Clear, concise verbal and written communications
* Attention to detail
* Excellent customer service/people skills
* Ability to work within a diverse workforce
* Must be a team player

PLEASE NOTE: - Our client is ONLY interested in interviewing LOCAL candidates to the San Francisco Area. Out of State - please DO NOT send your resume for this position if you are an out of state candidate

Interested and Qualified candidates please send your resume and a cover letter describing your skills and how they match to the job requirements to Rhonda Wallace - rhonda.wallace@ajilon.com

Absolutely NO 3rd Party Agencies, NO sponsorships, NO 1099's
 
Bookmark and Share