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Job Information
Job title

Desktop Support and Deployment Specialist (100% Travel US and Canada)

Company Ajilon
Wage between $0.00 - $0.00 Hourly
Location United States, Texas, Houston
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 2 - 3 Years of Practical Experience
Travel More than 50%
Published on 10/27/2009
Description
Ajilon Consulting is a subsidiary of the Adecco Group, a global leader in managed services, consulting and specialized recruiting with a footprint in over 70 countries around the world. We focus on providing staffing and consultative solutions for the IT function, and through Adecco, we can also offer solutions for the functions of engineering, finance and accounting, legal, clinical, administrative, and sales and marketing.


We are looking for a Desktop Support specialist who has excellent customer service skills and can travel 100% across the United States and to Canada

Candidate will be responsible to

. Communicate and coordinate effectively with field based Site leadership and staff.
. Become an expert in the functionality and use of in computer deployment solutions.
. Ensure technical environment readiness
. Proactively communicate and address issues that arise during the deployment process.
. Produce deliverables within aggressive timelines.
. Adapt to frequently changing requirements and constraints on the business.
. Mentor and coach less experienced team members.
. Build strong client relationships.
. Effectively manage scope and time, while ensuring high customer satisfaction.
. Coordinate multiple efforts with very aggressive timelines.
. Effectively manage issues and risk without the need for excessive escalation to project/program manager.
. Work with project team to track and communicate project schedules frequently with regular status meetings.
. Validate and sign off on acceptability of technical environment.
. Provide on-site user support and validate user proficiency.
. Transition site to standard support process.

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Experience/Skills
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

. Ability to manage and prioritize multiple tasks.
. Ability to manage client relationships.
. Strong analytical, communication, and organizational skills.
. Experience with technical training, installations and deployments.
. Some experience working with multiple customer groups with competing priorities.
. Able to adapt to frequently changing requirements and constraints on the business.
. Ability to work with a high degree of autonomy.
. Demonstrates professionalism and adaptability under highly variable working conditions.
. Takes the initiative to take action.
. Make sound decisions.
. Set high and ethical work standards.
. Focus on quality/details.
. Focus on customer satisfaction.
. Manage change effectively.
. Manage work/time effectively with multiple objectives.
. Plan & organize well.
. Strong desire to travel.
. Ability to lift 25 lbs.

Education and Experience

Required: A Bachelor's Degree in Computer Science, MIS, or similar area of study, and three to five years of equivalent technical experience.


Certificates, Licenses, Registrations or Other Requirements

Preferred: A+, MCSE, Microsoft Deployment Toolkit


Other Knowledge, Skills or Abilities Required

Basic skills in the following areas are essential: Customer Service, remote technical support, hardware and software, computer maintenance, networking, implementation and maintenance of LAN/WAN/WIFI, all Microsoft Operating Systems, Microsoft Office products, backup systems and applications, reporting and document control, communication, and time management.
 
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