Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Desktop Support

Company Robert Half Technology
Wage Not specified
Location United States, California, Redwood City
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/10/2008
Description
We currently have an exceptional Helpdesk Analyst position with an Enterprise Client on the Peninsula looking for a talented individual to join the team. This person would be responsible for first and second level end user IT support. Duties include (but not limited to) providing end-user and system support, installing and maintaining desktop hardware and software; creating, updating, and closing calls in the IT helpdesk call tracking system; user account administration and security. Special emphasis on providing excellent customer service support. Respond: "Helpdesk Support" david.hoopes@rht.com

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
*Respond to all incoming calls. *Provide phone, floor and remote assistance support. *Ability to become familiar with all law firm applications. *Troubleshoot and resolve issues for end-users. *Identify general set up and configuration issues. *Work with East Coast headquarters and regional offices, consultants and vendors. *Troubleshoot and resolve hardware and software problems. *Be able to work in a project or team-oriented environment. *Escalate calls to the next Tier level to ensure fast, accurate problem resolution. *Participate in on-call rotation for weekend and after-hours phone support coverage. Must Have: *2 plus years of experience providing user/desktop support. *Expert knowledge of PC hardware, printer and network environments. *Knowledge of Lotus Notes *Blackberry administration and troubleshooting. *Understand and use Citrix *MS Office Suite Plus: *Knowledge of other legal applications/software and/or telecommunications administration. *Experience working in a law firm work environment.

Other desired skills:
Desktop Support
This job has expired.