*Position Description:This is a Full time role to help support developers who use our SDKs to build applications that subscribe to or publish market-data. The emphasis is mainly on C++ (on any platform eg Windows/Linux/Solaris etc) but ability to support also Java and C# users a definite plus. You will be supported by the core Engineering team.
You will be a fast learner with a strong C++ background (at least 3 years commercial experience and ideally on more than 1 platform).
*Duties/Responsibilities of Position:- Assist/advise developers to use our SDKs- Debug applications and diagnose problems- Manage technical escalations back to the Engineering team- Participate in documentation and product review process- Provides strong technical support to the entire organization- Create and disseminate technical knowledge via knowledge base, white papers etc- Work on customer support related projects as assigned- Work with Engineering to manage fixes/enhancements- Work with Sales to assist client prospects with development projects- Interact with all external customers via phone/email/ticket system/on-site
Required Skills: *REQUIRED Technical/Other Skills:- 3+ years C++ (experience of templates, STL, multithreading)- Excellent troubleshooting skills- Strong communication skills, both written and verbal
*Preferred Technical/Other Skills:- Network programming/experience with TCP/IP- Proficiency in Java/C#- Capital Markets/Market Data- RDBMS- Message-Oriented Middleware
*Company Background:- Successful, rapidly expanding market-data vendor- Now with operations in the US, Canada, UK, Singapore, Tokyo and Hong Kong- New hardware accelerated platform puts us at the technology forefront of technology- Great opportunity to join a dynamic young firm early-on.