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Job title

Enhanced Provider Specialist

Company ACS Inc
Wage between $0.00 - $0.00 Hourly
Location United States, Alaska, Anchorage
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 11/3/2009
Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
MAJOR POSITION RESPONSIBILITIES:
Enhanced Provider Specialist (Waiver)
Essential Duties and Responsibilities
Provides assistance to waiver providers with billing and claim processing.
  • Responds to telephone inquiries, emails and written correspondence using standard scripting, procedures and letters.
  • Gathers information, researches/resolves inquiries and logs customer calls and correspondence.
  • Communicates with waiver providers and State of Alaska.
  • Informs customers about services available and assesses customer needs.
  • Effectively resolves assignments within specified timelines with attention to quality.
  • Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients.

    REQUIRED (minimum):
  • Requires a high school diploma or its equivalent and/or vocational training.
  • Experience in building/maintaining customer relationships
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
  • Normally receives little instruction on daily work, general instructions on newly introduced assignments.
  • Experience (usually 4-5 years) in claims processing and direct customer service.
  • Ability to maintain production levels and quality goals.
  • Extensive customer service and/or team experience. Advanced knowledge of health care products under both fully insured and self-funded arrangements, medical terminology, diagnosis and procedure coding, and coordination of benefits.
  • Ability to establish and maintain effective working relationships.
  • Excellent organizational, interpersonal, and communication skills.
  • Strong analytical and problem solving skills.
    PERFERRED:
  • Detailed understanding of Medicaid policies and procedures at both Federal and state levels
  • Demonstrated proficiency in adapting/tailoring best practices/processes to business needs.
    ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

    Experience/Skills
    see above
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